jacobmeese Posted May 4, 2021 Share Posted May 4, 2021 Affinity Designer for Windows, bought from Serif. I purchased this today, after clicking download and waiting, it gave me a pop up telling me to open the Designer DMG file in my browser. When i click OK it brings me to a new tab but the same message. I've tried deleting the file and restarting but no use. Any ideas? Quote Link to comment Share on other sites More sharing options...
Joachim_L Posted May 4, 2021 Share Posted May 4, 2021 1 hour ago, jacobmeese said: DMG file in my browser Welcome to the Affinity forums @jacobmeese! A DMG is for installing on Mac, so I fear you bought the wrong product. So ask Serif for refunding and buying the correct version. jacobmeese 1 Quote ------ Windows 10 | i5-8500 CPU | Intel UHD 630 Graphics | 32 GB RAM | Latest Retail and Beta versions of complete Affinity range installed Link to comment Share on other sites More sharing options...
walt.farrell Posted May 4, 2021 Share Posted May 4, 2021 You can contact affinityorders@serif.com to arrange an exchange. jacobmeese 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
jacobmeese Posted May 4, 2021 Author Share Posted May 4, 2021 Hey guys, thanks for the replies, I've got that issue fixed, but now, after downloading it, I receive a message saying "This application cannot run on your PC" These are my Specs: Processor Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz 2.00 GHz Installed RAM 8.00 GB System type 64-bit operating system, x64-based processor Edition Windows 10 Home Version 20H2 OS build 19042.928 Experience Pack 120.2212.551.0 Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted May 4, 2021 Share Posted May 4, 2021 What was the name of the file you downloaded? Assuming it was a .exe file, right-click on it in File Explorer, and choose Properties. Do you see a Digital Signatures tab in the Properties dialog? If so, select it, then select one of the signature types, and click Details. Is the signature OK? If you don't see a Digital Signatures tab, or the digital signatures do not show as OK when checking the details, the downloaded file was not complete or was corrupted. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
jacobmeese Posted May 4, 2021 Author Share Posted May 4, 2021 The files name is "Affinity-Designer-1.9.2.exe". When checking properties, I didn't see any tab under that, even looked through the others. I deleted the file and I'm re-downloading now. walt.farrell 1 Quote Link to comment Share on other sites More sharing options...
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