Affinity Publisher does not open

[seckardt85]

I had a problem with my Affinity software recently.  When I launch the program the splash screen for the latest version loads but then vanishes and the program does not fully load.  To troubleshoot the issue I reset Windows 10.  I've reinstalled drivers and some basic software like Norton AV.  I reinstalled the latest Affinity software however, the same problem is occurring.  I'm not sure what's going on to prevent it from loading.  I've checked event log but found nothing.  I'm not having problems with any programs other than Affinity.  I have the affinity software on a laptop computer as well and it loads normally on that machine.  Both computers are running the same build of Windows.  The computer I'm having problems has an AMD graphics driver but up until the last week affinity designer, publisher and photo have been working fine.

[Komatös]

Hello and welcome to the Forum.

My suggestion is that you copy %appdata\affinity\publisher\, press Windows key + R, paste the text in the input field and click OK button or press the enter key.

You'll see the folder 1.0. rename it to e. g. 1.0_bkp. Start Publisher to see if this resolve the problem. 

[braulio]

I still have that problem, only that I download it in the microsoft store

Edited May 4, 2021 by braulio

[Komatös]

@braulio Welcome to the forum.

You can take the instructions from my previous post. In your case, however, the folder is called "1.0 (Store)".

 

[braulio]

remains the same nothing happens when I change folder 1.0 (store) another one is created and the program does nothing.

change the name like this: 1.0 (store) 1.0 (store) _bkp, 1.0_bkp 1.0 (bkp)

not working keep creating another folder 1.0 (store) 😄 \ Users \ braulio \ AppData \ Local \ Packages \ SerifEuropeLtd.AffinityPhoto_844sdzfcmm7k0 \ LocalCache \ Roaming \ Affinity \ Photo the direction of the program.

[Gabe]

Hi both,

Do you get any crash reports?