Jump to content
You must now use your email address to sign in [click for more info] ×

Affinity Photo stuck at "Loading 1 document"


Recommended Posts

Hello,

I am IT support for our company and one of our users is having issues with Affinity Photo.

Every time when we try to open a picture, Affinity Photo gets stuck at  "Loading 1 document"
We tried opening all sorts of files , but it is always the same result.
The only way to quit Affinity Photo is by task manager.

I already tried renaming  "%AppData%\Affinity\Photo\1.0" to "%AppData%\Affinity\Photo\1.0_old" but that didn't help

OS  :Windows 10 20H2
Affinity Photo : 1.9.2.1035

Is there something else we can try ?

Kind Regards,

Tom

affinity1.png

affinity2.png

affinity3.png

Link to comment
Share on other sites

15 minutes ago, Tom Verzele said:

Is there something else we can try ?

Welcome to the Affinity forums @Tom Verzele!

Turning off hardware acceleration of Affinity Photo in Preferences >> Performance could be worth a try.

------
Windows 10 | i5-8500 CPU | Intel UHD 630 Graphics | 32 GB RAM | Latest Retail and Beta versions of complete Affinity range installed

Link to comment
Share on other sites

9 hours ago, Joachim_L said:

Turning off hardware acceleration

Really successful technology - currently turning it off is the cure for most Affinity problems :-)

Affinity Store (MSI/EXE): Affinity Suite (ADe, APh, APu) 2.4.0.2301
Dell OptiPlex 7060, i5-8500 3.00 GHz, 16 GB, Intel UHD Graphics 630, Dell P2417H 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155.
Dell Latitude E5570, i5-6440HQ 2.60 GHz, 8 GB, Intel HD Graphics 530, 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155.
Intel NUC5PGYH, Pentium N3700 2.40 GHz, 8 GB, Intel HD Graphics, EIZO EV2456 1920 x 1200, Windows 10 Pro, Version 21H1, Build 19043.2130.

Link to comment
Share on other sites

7 hours ago, Pšenda said:

Really successful technology - currently turning it off is the cure for most Affinity problems 🙂

If I am not wrong, most problems appear on Windows?!? I guess it could be easier developing for Mac instead of developing for (nearly) endless hardware configurations on Windows. For safety reasons I turned hwa off for AP, but left it on for AD and APu. So far I had nearly no problem ... toitoitoi ... knocking on wood.

------
Windows 10 | i5-8500 CPU | Intel UHD 630 Graphics | 32 GB RAM | Latest Retail and Beta versions of complete Affinity range installed

Link to comment
Share on other sites

35 minutes ago, Joachim_L said:

If I am not wrong, most problems appear on Windows?!? I guess it could be easier developing for Mac instead of developing for (nearly) endless hardware configurations on Windows.

If you look for problems solved by turning off Metal on the forum, you will see that this type of problem is not only related to Windows. Of course, the number of possible HW combinations is much higher in Windows, so I don't understand that Serif (after a bad experience with HW Acceleration on a Mac) left it on by default, so for many users it mean completely non-functional applications.

Affinity Store (MSI/EXE): Affinity Suite (ADe, APh, APu) 2.4.0.2301
Dell OptiPlex 7060, i5-8500 3.00 GHz, 16 GB, Intel UHD Graphics 630, Dell P2417H 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155.
Dell Latitude E5570, i5-6440HQ 2.60 GHz, 8 GB, Intel HD Graphics 530, 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155.
Intel NUC5PGYH, Pentium N3700 2.40 GHz, 8 GB, Intel HD Graphics, EIZO EV2456 1920 x 1200, Windows 10 Pro, Version 21H1, Build 19043.2130.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
×
×
  • Create New...

Important Information

Terms of Use | Privacy Policy | Guidelines | We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.