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Brushes in my account fail to stay installed


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By "continue to show as uninstalled" do you mean you can't find them in the Brushes panel?

If so, it is probably because they are (what passes for) vector brushes in Affinity. Although they can be installed in AP, they won't work. Affinity vector brushes work in the Designer persona of AD & APub but there is no equivalent persona in AP so no way to access them in that app.

Affinity Photo 1.9.3, Affinity Designer 1.9.3, Affinity Publisher 1.9.3;  2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7
Affinity Photo 
1.92.236 & Affinity Designer 1.9.2 (showing 1.9.9) for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 14.4 (18D52)

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See attached image.

The specific issue is that when I select "always install available content" and wait, the content in the image below downloads and installs appropriately and I can use the brushes without issue in AP.  When I close and reload AP, everything has cleared back to an uninstalled state as you can see in the image below and I have to install everything again.

brushes.png.06898fdd09825564a70c20e19e1ffc13.png

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@Rczech,

They should be installing to the raster_brushes.propcol file, which is located on a Windows machine at C:\Users\yourusernamehere\AppData\Roaming\Affinity\Photo\1.0\user, and should stay there.

I've tried to replicate your issue, by checking/unchecking that box, finding it has no bearing if the files were downloaded.

Did you install Affinity Photo to some other drive? I think Affinity Photo will check the location for the Affinity\Photo\1.0\user folder to install them.

For an explanation of the AppData folders (Local, LocalLow, and Roaming) you can read about them here... https://www.thewindowsclub.com/local-localnow-roaming-folders-windows-10

 

 

Affinity Photo 1.9.2.1035 ; Affinity Photo Beta 1.9.4.1048); Win10 Home Version:1903, Build: 18362.207: Intel Core i7-4770, 3.90GHz, 32GB Ram, Nvidia GTX 645, 3-Internal HDD (1 Crucial MX5000 1TB, 1-Crucial MX5000 500GB, 1-WD 1 TB), 4 External HDD

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1 hour ago, Ron P. said:

Did you install Affinity Photo to some other drive? I think Affinity Photo will check the location for the Affinity\Photo\1.0\user folder to install them.

Where you install the program has no effect on the location of the "user" folder.

-- Walt

Windows 10 Home, version 20H2 (19042.685),
   Desktop: 16GB memory, Intel Core i7-6700K @ 4.00GHz, GeForce GTX 970
   Laptop (2021-04-06):  32GB memory, Intel Core i7-10750H @ 2.60GHz
, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU
Affinity Photo 1.9.2.1035 and 1.9.4.1048 Beta   / Affinity Designer 1.9.2.1035 and 1.9.4.1048 Beta  / Affinity Publisher 1.9.2.1035 and 1.9.2.1024 Beta

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23 hours ago, Rczech said:

When I close and reload AP, everything has cleared back to an uninstalled state as you can see in the image below and I have to install everything again.

Purely a guess, but perhaps you have some 3rd-party application that is doing cleanup on your system, and is removing the files that Photo added (raster_brushes.propcol, etc.) when you close the application.

-- Walt

Windows 10 Home, version 20H2 (19042.685),
   Desktop: 16GB memory, Intel Core i7-6700K @ 4.00GHz, GeForce GTX 970
   Laptop (2021-04-06):  32GB memory, Intel Core i7-10750H @ 2.60GHz
, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU
Affinity Photo 1.9.2.1035 and 1.9.4.1048 Beta   / Affinity Designer 1.9.2.1035 and 1.9.4.1048 Beta  / Affinity Publisher 1.9.2.1035 and 1.9.2.1024 Beta

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I have restarted the applications and the computer several times so far, and the brushes appear to be staying installed as of now.  I do not know what I am doing differently, but as far as this thread the issue has been resolved - though I do not know why or how.

 

I will observe my application use and if it happens again I will try to reverse engineer what is occurring and update this thread with the information, but otherwise this issue is resolved.

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