kenjibailly Posted May 2, 2021 Share Posted May 2, 2021 Just spent 3 hours recreating what I had created in 6 hours because Affinity Photo crashed and upon restarting the document is unable to load. "Loading failed". I had a PSD embedded, I was editing something inside, the app crashed and document can't be opened anymore. Duplicating won't work either. Version 1.9.2.236 iOS 14.0.1 Hopefully this gets fixed or someone could confirm this is a problem with embedded psd's? Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted May 5, 2021 Staff Share Posted May 5, 2021 Hi @kenjibailly, Welcome to the forums. Can you use this link to upload the broken file? https://www.dropbox.com/request/ny80fBWThW4simAUmwxZ We're no aware of any issues with places PSDs, so it must be something isolated or triggered by a certain recipe. Quote Link to comment Share on other sites More sharing options...
DM1 Posted May 5, 2021 Share Posted May 5, 2021 10 hours ago, Gabe said: Can you use this link to upload the broken file? Hi Gabe, I suspect the OP has not created a Save file (.afdesign). Makes it difficult to upload broken files. The current autosave feature saving to 'sandbox, and not to an external (accessible) folder is a real issue for many new users in iOS.🙁 On 5/2/2021 at 12:26 PM, kenjibailly said: because Affinity Photo crashed and upon restarting the document is unable to load. "Loading failed". Hi Kenjibailly, Do you save your files externally or rely only on the apps sandbox version? The sandbox files become virtually inaccessible if the file glitches, making it difficult to find the cause or recover the file. Autosave only updates the sandbox file so it’s a safer workflow to use the Save menu (3 bar menu below project icon) to create an .afdesign file outside of sandbox (easily copied/moved/backed up) and then, regularly use the Document menu Save option (manual saves) during editing process to update this file. Hopefully Affinity will address the shortcomings of the current autosave feature in a future update. Quote M1 IPad Air 10.9/256GB lpadOS 17.1.1 Apple Pencil (2nd gen). Affinity Photo 1.10.5 Affinity Design 1.10.5 Affinity Publisher 2, Affinity Designer 2, Affinity Photo 2 and betas. Official Online iPad Help documents (multi-lingual) here: https://affinity.https://affinity.help/ Link to comment Share on other sites More sharing options...
kenjibailly Posted May 8, 2021 Author Share Posted May 8, 2021 I normally export a PSD file and then switch to my PC, and vice versa. In this case I didn't as I've never had problems like this before. And in the end I'll export to PSD anyway. So I can't provide any files. Quote Link to comment Share on other sites More sharing options...
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