James McCulloch Posted May 1, 2021 Share Posted May 1, 2021 Message is that one file is downloading onto Affinity, but it does not appear. Something is stuck. All help appreciated. Quote Link to comment Share on other sites More sharing options...
emmrecs01 Posted May 1, 2021 Share Posted May 1, 2021 @James McCulloch Welcome to the Affinity forums. Which app? And which OS? Do you know which file is downloading? Can you post a screenshot of the full message you see? Quote Win 10 Pro, i7 6700K, 32Gb RAM, NVidia GTX1660 Ti and Intel HD530 Graphics Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus. Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2. iPad Pro (11") running Affinity Photo and Designer (iOS 16.5) version 1 and all three version 2 apps. Link to comment Share on other sites More sharing options...
R C-R Posted May 1, 2021 Share Posted May 1, 2021 Also, do you really mean a file is downloading (like from the web) or one already on your system is being opened in an Affinity app? Quote All 3 1.10.6, & all 3 V21.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.6; Affinity Designer 1.10.6; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
James McCulloch Posted May 3, 2021 Author Share Posted May 3, 2021 I am attempting to open a phot on the Affinity app without success. A message top right tells me one file is loading but it never does, and I cannot stop the app without using Control Alt and Delete. Quote Link to comment Share on other sites More sharing options...
carl123 Posted May 3, 2021 Share Posted May 3, 2021 Without opening a document, go into... Edit > Preferences > Performance and untick Hardware Acceleration (if ticked) Quote Link to comment Share on other sites More sharing options...
James McCulloch Posted May 3, 2021 Author Share Posted May 3, 2021 Thanks Carl. It was ticked, now unticked and working as it should. Cheers. Jim Quote Link to comment Share on other sites More sharing options...
Ron P. Posted May 4, 2021 Share Posted May 4, 2021 More evidence Serif should not have Hardware Acceleration enabled by default. Until such time they get this major bug ironed out. Alfred 1 Quote Affinity Photo 2.2..; Affinity Designer 2.2..; Affinity Publisher 2.2..; Affinity2 Beta versions. Affinity Photo,Designer 1.10.6.1605 Win10 Home Version:21H2, Build: 19044.1766: Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz, 3301 Mhz, 6 Core(s), 12 Logical Processor(s);32GB Ram, Nvidia GTX 3070, 3-Internal HDD (1 Crucial MX5000 1TB, 1-Crucial MX5000 500GB, 1-WD 1 TB), 4 External HDD Link to comment Share on other sites More sharing options...
James McCulloch Posted May 4, 2021 Author Share Posted May 4, 2021 I would never have found this - thanks for huge help. Quote Link to comment Share on other sites More sharing options...
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