PeteH Posted April 29, 2021 Share Posted April 29, 2021 update to photo 1.9.2 keeps failing Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted April 29, 2021 Share Posted April 29, 2021 @PeteH Welcome to the Serif Affinity forums. What OS? Details of how it's failing? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
PeteH Posted April 29, 2021 Author Share Posted April 29, 2021 Sorry Windows 10 Home . Just keeps coming up with a box that says setup failed. Am a newbie to computers and Photo. just found it does the same with publisher Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted April 29, 2021 Share Posted April 29, 2021 10 minutes ago, PeteH said: Just keeps coming up with a box that says setup failed. On Windows, often the issue is that Windows is already in the middle of installing something else. So a good approach is to Restart Windows, and try again. Also, it can help to right-click on the installer .exe file and choose Run as Administrator. There are additional suggestions in the FAQ section of the forum: If that doesn't help, you might include your SetupUI.log file for us to examine. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
PeteH Posted April 29, 2021 Author Share Posted April 29, 2021 thanks for your help. I will try those you suggested😀 Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted April 29, 2021 Share Posted April 29, 2021 You're welcome. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
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