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Affinity designer won't install, blank screen on setup


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Welcome to the Serif Affinity Forums, @redmile:)

4 minutes ago, redmile said:

I'm on Windows 7 SP1 (DirectX 11, Aero activated)

Do you also have the Platform Update installed? It’s required for all recent versions of the Affinity apps.

Alfred spacer.png
Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro
Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen)

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4 minutes ago, redmile said:

Yep, already installed

Thanks for confirming that. Did you restart your PC before running the installer? Have you tried disconnecting from the Internet and disabling your firewall software?

Alfred spacer.png
Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro
Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen)

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1 hour ago, Alfred said:

Thanks for confirming that. Did you restart your PC before running the installer? Have you tried disconnecting from the Internet and disabling your firewall software?

Hi @Alfred, I just did what You suggested, but I still get the same result

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19 minutes ago, redmile said:

How can I contact the support team? I bought a license

You have initiated the contact process by posting here, and using the forums is their preferred contact method.

While you're waiting for them to get to this, you might try the suggestions in this FAQ article: https://forum.affinity.serif.com/index.php?/topic/98922-faq-installer-errors-setup-failed-installer-windows-ui-issues/&do=findComment&comment=541686

Or the ones in the other articles in that category:

From the first set, I would probably start with updating the .NET framework.

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
iPad:  iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1

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3 hours ago, walt.farrell said:

You have initiated the contact process by posting here, and using the forums is their preferred contact method.

While you're waiting for them to get to this, you might try the suggestions in this FAQ article: https://forum.affinity.serif.com/index.php?/topic/98922-faq-installer-errors-setup-failed-installer-windows-ui-issues/&do=findComment&comment=541686

Or the ones in the other articles in that category:

From the first set, I would probably start with updating the .NET framework.

Thank You! I solved updating the .NET framework :)

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You're welcome, and thanks for letting us know :)

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
iPad:  iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1

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