redmile Posted April 29, 2021 Share Posted April 29, 2021 Hello, I'm on Windows 7 SP1 (DirectX 11, Aero activated) and when I launch the installation setup of affinity designer 1.9.2, I get this screen. How can I solve this issue? Thanks Quote Link to comment Share on other sites More sharing options...
Alfred Posted April 29, 2021 Share Posted April 29, 2021 Welcome to the Serif Affinity Forums, @redmile. 4 minutes ago, redmile said: I'm on Windows 7 SP1 (DirectX 11, Aero activated) Do you also have the Platform Update installed? It’s required for all recent versions of the Affinity apps. Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
redmile Posted April 29, 2021 Author Share Posted April 29, 2021 Yep, already installed Alfred 1 Quote Link to comment Share on other sites More sharing options...
Alfred Posted April 29, 2021 Share Posted April 29, 2021 4 minutes ago, redmile said: Yep, already installed Thanks for confirming that. Did you restart your PC before running the installer? Have you tried disconnecting from the Internet and disabling your firewall software? Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
redmile Posted April 29, 2021 Author Share Posted April 29, 2021 1 hour ago, Alfred said: Thanks for confirming that. Did you restart your PC before running the installer? Have you tried disconnecting from the Internet and disabling your firewall software? Hi @Alfred, I just did what You suggested, but I still get the same result Quote Link to comment Share on other sites More sharing options...
Alfred Posted April 29, 2021 Share Posted April 29, 2021 I’m sorry to hear that, @redmile. I hope someone else has some more useful suggestions for you. Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
redmile Posted April 29, 2021 Author Share Posted April 29, 2021 15 minutes ago, Alfred said: I’m sorry to hear that, @redmile. I hope someone else has some more useful suggestions for you. How can I contact the support team? I bought a license Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted April 29, 2021 Share Posted April 29, 2021 19 minutes ago, redmile said: How can I contact the support team? I bought a license You have initiated the contact process by posting here, and using the forums is their preferred contact method. While you're waiting for them to get to this, you might try the suggestions in this FAQ article: https://forum.affinity.serif.com/index.php?/topic/98922-faq-installer-errors-setup-failed-installer-windows-ui-issues/&do=findComment&comment=541686 Or the ones in the other articles in that category: From the first set, I would probably start with updating the .NET framework. redmile and Alfred 2 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
redmile Posted April 29, 2021 Author Share Posted April 29, 2021 3 hours ago, walt.farrell said: You have initiated the contact process by posting here, and using the forums is their preferred contact method. While you're waiting for them to get to this, you might try the suggestions in this FAQ article: https://forum.affinity.serif.com/index.php?/topic/98922-faq-installer-errors-setup-failed-installer-windows-ui-issues/&do=findComment&comment=541686 Or the ones in the other articles in that category: From the first set, I would probably start with updating the .NET framework. Thank You! I solved updating the .NET framework Alfred 1 Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted April 29, 2021 Share Posted April 29, 2021 You're welcome, and thanks for letting us know redmile 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
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