Keiko Posted April 28, 2021 Share Posted April 28, 2021 Hello, I purchased all the Affinity programs through the Microsoft store but none of the product keys show when I log into Serif. I tried to register the programs and the system gives me an error. I wanted to register the software so I had a record of it in case my computer crashed. Could someone please update me on how to go about doing this? Quote Link to comment Share on other sites More sharing options...
Alfred Posted April 28, 2021 Share Posted April 28, 2021 Purchases from the Microsoft Store are tied to your Microsoft account, so they don’t need product keys. If you ever need to reinstall your Affinity apps you would do it via the MS Store. Patrick Connor 1 Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
Keiko Posted April 28, 2021 Author Share Posted April 28, 2021 6 minutes ago, Alfred said: Purchases from the Microsoft Store are tied to your Microsoft account, so they don’t need product keys. If you ever need to reinstall your Affinity apps you would do it via the MS Store. Ok, that makes sense. So how would I register the software then if it keeps giving me an error? Quote Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted April 28, 2021 Staff Share Posted April 28, 2021 I see that you could not register Affinity Photo back in February Can you tell us if you have now updated to 1.9.2 (which has a fix for this problem) and have you tried again to register using 1.9.2 As Alfred says registration is optional, and you would always get your software from the Microsoft Store even if you successfully register Alfred 1 Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
Keiko Posted April 28, 2021 Author Share Posted April 28, 2021 1 minute ago, Patrick Connor said: I see that you could not register Affinity Photo back in February Can you tell us if you have now updated to 1.9.2 (which has a fix for this problem) and have you tried again to register using 1.9.2 Is the 1.9.2 something that is automatically downloaded or something that is shown in my updates for the MS Store? I checked there and have no updates to do. Quote Link to comment Share on other sites More sharing options...
Keiko Posted April 28, 2021 Author Share Posted April 28, 2021 I check my software settings and found it! I think I can do the registration now. Thanks for your help! Patrick Connor 1 Quote Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted April 28, 2021 Staff Share Posted April 28, 2021 2 minutes ago, Keiko said: something that is shown in my updates for the MS Store? Yes an update in the store that should happen automatically. Help > About will show you the current version you are running Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
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