farawayspices Posted April 28, 2021 Share Posted April 28, 2021 Hello, this is the second time I’ve had the Affinity Designer ipad app crash while I was using assets, now all of my own assets are gone! Is this a known bug? Is there any way to get my assets back? As you can imagine it is very upsetting as I’ve lost a lot of work. Thank you. Quote Link to comment Share on other sites More sharing options...
Dlm71 Posted April 29, 2021 Share Posted April 29, 2021 I have just come here to report the same! I was just saving a design into the assets panel and everything froze then crashed. On reopening I was faced with the same and all my saved assets and folders are gone from the assets panel. So same here how do we get them back as age present I’m gutted. Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted April 30, 2021 Staff Share Posted April 30, 2021 Hi both, We can try something. Download iMazing (Commercial application for Mac, but the free trial is only needed, unfortunately i'm not aware of any Windows applications) Connect your iPad to your Mac Make a backup of the iPad through iMazing In the top right click the iPad's name and select the backup Inside the Apps > Affinity Designer folder > Library > Application Support > com.seriflabs.affinitydesigner.ios > User > and check if you have a file assets.propcol_backup . If you have it there, just drag it on your desktop or the folder of your choice, and upload it on his link: https://www.dropbox.com/request/zhSVpCjXg4mkpSNQ6qZV Does it delete all your assets? Or just one category? What where you doing when it crashed? Quote Link to comment Share on other sites More sharing options...
Dlm71 Posted April 30, 2021 Share Posted April 30, 2021 Hello Gabe. Thanks for the reply. I don’t have an iMac anymore as I solely work off the iPad Pro and that is all backed up to iCloud. Yes it deleted everything, assets, category’s and sub categories that I had set up apart from the iOS assets the designer software ships with. I had just made a simple cupcake design for a project and was saving that to the assets when it froze for approx 10 seconds then crashed and on restart all assets were gone. I have a 2020 iPad Pro 12.9” running the latest software and Designer is running 1.9.2 Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted May 4, 2021 Staff Share Posted May 4, 2021 Do you still have that cupcake afdesign file? Quote Link to comment Share on other sites More sharing options...
Dlm71 Posted May 15, 2021 Share Posted May 15, 2021 No as when I saved it to the assets panel that’s when it crashed and deleted everything. Quote Link to comment Share on other sites More sharing options...
DM1 Posted May 16, 2021 Share Posted May 16, 2021 5 hours ago, Dlm71 said: No as when I saved it to the assets panel that’s when it crashed and deleted everything. Hi Dim71, The afdesign file referred to by Gabe should still be available in Designers default folder. Have you checked there? Affinity creates a working 'copy' in sandbox. You do have to Save your work in order to create an afdesign file, though that should be step 2 in your workflow (after step 1. creating any new project). Quote M1 IPad Air 10.9/256GB lpadOS 17.1.1 Apple Pencil (2nd gen). Affinity Photo 1.10.5 Affinity Design 1.10.5 Affinity Publisher 2, Affinity Designer 2, Affinity Photo 2 and betas. Official Online iPad Help documents (multi-lingual) here: https://affinity.https://affinity.help/ Link to comment Share on other sites More sharing options...
Dlm71 Posted June 6, 2021 Share Posted June 6, 2021 I have rebuilt the assets library now and exported that to iCloud manually so should this happen again I can bring everything back in as one afassets file as I was unaware that Designer didn’t save these settings automatically. Yes I still have a copy of the afdesign file. Quote Link to comment Share on other sites More sharing options...
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