Affinity Designer iPad- Crash and Deleted Assets

[farawayspices]

Hello, this is the second time I’ve had the Affinity Designer ipad app crash while I was using assets, now all of my own assets are gone! Is this a known bug? Is there any way to get my assets back? As you can imagine it is very upsetting as I’ve lost a lot of work.

Thank you.  

[Dlm71]

I have just come here to report the same! I was just saving a design into the assets panel and everything froze then crashed. On reopening I was faced with the same and all my saved assets and folders are gone from the assets panel. So same here how do we get them back as age present I’m gutted.

[Gabe]

Hi both,

We can try something. 

1. Download iMazing (Commercial application for Mac, but the free trial is only needed, unfortunately i'm not aware of any Windows applications)
2. Connect your iPad to your Mac
3. Make a backup of the iPad through iMazing
4. In the top right click the iPad's name and select the backup
5. Inside the Apps > Affinity Designer folder > Library > Application Support > com.seriflabs.affinitydesigner.ios > User > and check if you have a file assets.propcol_backup . If you have it there, just drag it on your desktop or the folder of your choice, and upload it on his link: https://www.dropbox.com/request/zhSVpCjXg4mkpSNQ6qZV
   
    

Does it delete all your assets? Or just one category? What where you doing when it crashed? 

[Dlm71]

Hello Gabe.

Thanks for the reply. I don’t have an iMac anymore as I solely work off the iPad Pro and that is all backed up to iCloud.

Yes it deleted everything, assets, category’s and sub categories that I had set up apart from the iOS assets the designer software ships with.

I had just made a simple cupcake design for a project and was saving that to the assets when it froze for approx 10 seconds then crashed and on restart all assets were gone.

I have a 2020 iPad Pro 12.9” running the latest software and Designer is running 1.9.2

[Gabe]

Do you still have that cupcake afdesign file? 

[Dlm71]

No as when I saved it to the assets panel that’s when it crashed and deleted everything.

[DM1]

5 hours ago, Dlm71 said:

No as when I saved it to the assets panel that’s when it crashed and deleted everything.

Hi Dim71, The afdesign file referred to by Gabe should still be available in Designers default folder. Have you checked there? 
Affinity creates a working 'copy' in sandbox. You do have to Save your work in order to create an afdesign file, though that should be step 2 in your workflow (after step 1. creating any new project).

[Dlm71]

I have rebuilt the assets library now and exported that to iCloud manually so should this happen again I can bring everything back in as one afassets file as I was unaware that Designer didn’t save these settings automatically.

Yes I still have a copy of the afdesign file.