RGBear Posted April 28, 2021 Share Posted April 28, 2021 (edited) Hi, I'm trying to edit some .ARW but whenever I zoom in or out on the image (before developing it), the AP crashes. I don't remeber having this problem with the previous version of the software. I tryed closing every other software but it doesn't seems to be a lack of RAM. UPDATE: it happens also with .CR2 and even after developing the image. Edited April 28, 2021 by RGBear Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted April 28, 2021 Staff Share Posted April 28, 2021 Hi @RGBear, Welcome to the forums. Can you attach a crash report? Does it crash if you turn off Hardware acceleration in Preferences > Performance? Quote Link to comment Share on other sites More sharing options...
RGBear Posted April 28, 2021 Author Share Posted April 28, 2021 Hi @Gabe sorry but the software didn't generated any crash report. However turning off the Hardware Acceleration now it doesn't crash anymore. Thank you! Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted April 29, 2021 Staff Share Posted April 29, 2021 Can you install our latest beta and check if it's any better with Hardware Acceleration ON? https://forum.affinity.serif.com/index.php?/forum/34-photo-beta-on-windows/ RGBear 1 Quote Link to comment Share on other sites More sharing options...
RGBear Posted May 9, 2021 Author Share Posted May 9, 2021 Hi @Gabe I tried the new beta, but the problem is still there, and I still get any log report. I tried to follow these tips too but nothing changed at the moment. LINK Thank you for the assistance, Massimo Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted May 10, 2021 Staff Share Posted May 10, 2021 We've just released a new beta version. Can you check if that one is any better? Quote Link to comment Share on other sites More sharing options...
RGBear Posted May 11, 2021 Author Share Posted May 11, 2021 Hi @Gabe it still crashes with Hardware Acceleration activated. I tried to close every possibile application open, but it didn't help. Quote Link to comment Share on other sites More sharing options...
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