Bert_auurk Posted April 26, 2021 Share Posted April 26, 2021 I have a publisher project with a lot of linked (pdf) files. Works perfectly on the computer (iMac) on which I made the project. The project is saved in a folder that is synced with our NAS (Synology). When I try to open the file on another computer, publisher crashes immediately. I tried on 2 different laptops (MacBook Air and MacBook Pro). When I remove the folder with all the linked files to another location, publisher opens and resource manager mentions files not found. Quote Link to comment Share on other sites More sharing options...
Staff Pauls Posted April 27, 2021 Staff Share Posted April 27, 2021 Do you have a crrash report you could share please, Also what make/model of NAS is it ? Quote Link to comment Share on other sites More sharing options...
Bert_auurk Posted May 12, 2021 Author Share Posted May 12, 2021 On 4/27/2021 at 10:52 AM, Pauls said: Do you have a crrash report you could share please, Also what make/model of NAS is it ? Where does affinity saves crash reports? The NAS is a Synology DS418. All the included files are on the HD of every individual computer (using the NAS' cloud station). Just checked it on 3th computer (Mac pro) and it also crashes at opening the file. Is the filepath Publisher uses an absolute filepath? Quote Link to comment Share on other sites More sharing options...
Staff Pauls Posted May 12, 2021 Staff Share Posted May 12, 2021 crash reports can be found in the console app on mac Quote Link to comment Share on other sites More sharing options...
Bert_auurk Posted May 12, 2021 Author Share Posted May 12, 2021 When searching on 'affinity' in the console app, the only thing I find is the lines attached Quote Link to comment Share on other sites More sharing options...
Staff Pauls Posted May 12, 2021 Staff Share Posted May 12, 2021 select Crash Reports in the left hand panel - You may have to click on the icon Quote Link to comment Share on other sites More sharing options...
Bert_auurk Posted May 12, 2021 Author Share Posted May 12, 2021 3 minutes ago, Pauls said: select Crash Reports in the left hand panel - You may have to click on the icon I don't see it Quote Link to comment Share on other sites More sharing options...
Bert_auurk Posted May 12, 2021 Author Share Posted May 12, 2021 Just did another test: - opening the publisher file on another computer than the one I created the file on: crashes - moving the file with all the files (pdf's, jpg's, ...) that are included in the file: publisher opens and mentions missing links resource files - I try to relocate to one of the files (on the new location) --> publisher crashes Quote Link to comment Share on other sites More sharing options...
Bert_auurk Posted May 12, 2021 Author Share Posted May 12, 2021 35 minutes ago, Pauls said: select Crash Reports in the left hand panel - You may have to click on the icon Could it be an option that I share the file and folder with linked files with you? Quote Link to comment Share on other sites More sharing options...
Staff Pauls Posted May 12, 2021 Staff Share Posted May 12, 2021 Upload the files here Quote Link to comment Share on other sites More sharing options...
Bert_auurk Posted May 12, 2021 Author Share Posted May 12, 2021 16 minutes ago, Pauls said: Upload the files here Done! Quote Link to comment Share on other sites More sharing options...
Bert_auurk Posted May 12, 2021 Author Share Posted May 12, 2021 One more updated: I just copied the file and folder with linked files from the computer where I created the publisher project (and still am able to work on it without any problems) to a usb stick and tried to open the project from that stick on another mac. Also crashes. Quote Link to comment Share on other sites More sharing options...
Bert_auurk Posted May 12, 2021 Author Share Posted May 12, 2021 When opening the project on another computer (after removing the folder with linked files) I check the resource manager. The path to the missing files seems to be the absolute path of the computer I created the project on. But of course, on another computer, that file structure is different... Quote Link to comment Share on other sites More sharing options...
Staff Pauls Posted May 12, 2021 Staff Share Posted May 12, 2021 I can actually open this file on windows and get a crash on mac (which apapears to be due to one of the embedded pdf's). I'll get this logged for further investigation. As for linked files Publisher should look in a relative path to the afpub file (if it can). Quote Link to comment Share on other sites More sharing options...
Bert_auurk Posted May 12, 2021 Author Share Posted May 12, 2021 3 minutes ago, Pauls said: I can actually open this file on windows and get a crash on mac (which apapears to be due to one of the embedded pdf's). I'll get this logged for further investigation. As for linked files Publisher should look in a relative path to the afpub file (if it can). Thanks! I suppose this means there is little I can do for the moment. Thanks for keeping me updated if you have more info! Quote Link to comment Share on other sites More sharing options...
Staff Pauls Posted May 12, 2021 Staff Share Posted May 12, 2021 As a long shot you could try converting the embedded documents to linked ones - which doesnt look an easy task given the size of the document. or relinking the documents manually Quote Link to comment Share on other sites More sharing options...
Bert_auurk Posted May 12, 2021 Author Share Posted May 12, 2021 6 minutes ago, Pauls said: As a long shot you could try converting the embedded documents to linked ones - which doesnt look an easy task given the size of the document. or relinking the documents manually I can't check it now, but I thinks all files are linked, no? Do you think you could figure out which pdf causes the crashing? Quote Link to comment Share on other sites More sharing options...
Staff Pauls Posted May 12, 2021 Staff Share Posted May 12, 2021 That's not easy - I have checked in the next beta to come out and the file is loading there so hopefully ii will be fixed in that and should be out soon Quote Link to comment Share on other sites More sharing options...
Bert_auurk Posted May 12, 2021 Author Share Posted May 12, 2021 18 minutes ago, Pauls said: That's not easy - I have checked in the next beta to come out and the file is loading there so hopefully ii will be fixed in that and should be out soon 👍 Quote Link to comment Share on other sites More sharing options...
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