rvb-) Posted October 19, 2015 Share Posted October 19, 2015 Hello, I'm unable to launch neither Designer or Photo since the upgrade to El Capitan. They quit at launch. What must I do ? Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted October 19, 2015 Staff Share Posted October 19, 2015 Hi rvb-) Welcome to Affinity Forums :) Press and hold ⌃(ctrl) while launching the apps then select Clear from the dialog that will appear. This will reset them. If they still fail to launch, drag them from the Applications folder to the Trash and install again. Quote A Guide to Learning Affinity Software | Affinity Quick Reference Link to comment Share on other sites More sharing options...
rvb-) Posted October 19, 2015 Author Share Posted October 19, 2015 I trashed the apps with all files associated and the reinstall via the app store. Now Photo quit at launch, tried to hold CTRL and the first just select by default (3 items in the list) -> crash. Redo with select all items in the list -> Crash. Designer seems to be lost. The App Store says it is installed but does not appear in the app folder and dos not launch neither from the App Store. Quote Link to comment Share on other sites More sharing options...
rvb-) Posted October 19, 2015 Author Share Posted October 19, 2015 Found Designer (was installed in another folder than the app folder) -> always crash like Photo, same thing Quote Link to comment Share on other sites More sharing options...
rvb-) Posted October 19, 2015 Author Share Posted October 19, 2015 Crashed Thread: 0 Dispatch queue: com.apple.main-thread Exception Type: EXC_BAD_ACCESS (SIGSEGV) Exception Codes: KERN_INVALID_ADDRESS at 0x0000000338af8530 Exception Note: EXC_CORPSE_NOTIFY Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted October 19, 2015 Staff Share Posted October 19, 2015 Hi rvb-) Both Affinity Photo and Affinity Designer must be installed directly in the Applications folder (not inside other folders, otherwise they will not run). Please move all apps to the trash and install them from the App Store app. Quote A Guide to Learning Affinity Software | Affinity Quick Reference Link to comment Share on other sites More sharing options...
rvb-) Posted November 17, 2015 Author Share Posted November 17, 2015 [sOLVED] https://forum.affinity.serif.com/index.php?/topic/14967-unable-to-launch-designer-or-photo/ Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.