ricecrispies Posted April 25, 2021 Share Posted April 25, 2021 Affinity Photo 1.9.2.1035 on Windows 10 has been crashing frequently and fairly randomly since I updated to it. Unfortunately I can't give you much information to pin it down except to say that a couple of the crashes happened while creating a new document, and another crash happened after I switched back to the application after half an hour using my web browser. In that latter case the wrong cursor was displayed and it took a few seconds before the application crashed. But other crashes have occurred while I have been editing my images. All the projects I have been working on since the upgrade were new projects created using the current version of the application. nezumi 1 Quote Link to comment Share on other sites More sharing options...
Lolla5 Posted April 25, 2021 Share Posted April 25, 2021 same here, it keeps randomly freezing and crashing all day. Quote Link to comment Share on other sites More sharing options...
Komatös Posted April 25, 2021 Share Posted April 25, 2021 Deactivating the hardware acceleration can be a solution. To do so, go to edit --> preferences --> performance. If it does'nt help, than provide us with informaton as here described: https://forum.affinity.serif.com/index.php?/forum/71-bug-reporting/ Quote AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 23H2 (22631.3296) AMD A10-9600P | dGPU R7 M340 (2 GB) | 8 GB DDR4 2133 MHz | Windows 10 Home 22H2 (1945.3803) Affinity Suite V 2.4 & Beta 2.(latest) Better translations with: https://www.deepl.com/translator Interested in a robust (selfhosted) PDF Solution? Have a look at Stirling PDF Life is too short to have meaningless discussions! Link to comment Share on other sites More sharing options...
RichardMH Posted April 25, 2021 Share Posted April 25, 2021 Do you have Capture one? Quote Link to comment Share on other sites More sharing options...
nezumi Posted April 26, 2021 Share Posted April 26, 2021 I came to make a thread about this but I see I am not the only one . Today I have experienced lot of seemingly random crashes - well, not exactly crashes but Photo just froze and stayed that way till killed from task manager. Normally Photo is rock solid so I started to test and finally I remembered that recently there was an update to Nvidia drivers ( GeForce Game Ready Driver 466.11) which started the problem probably. After de-activating hardware acceleration I did more testing and didnt encountered a problem anymore. No, I dont have "Capture one" installed. Both Affinity Photo and Affinity Designer are on the list in GeForce Experience software so are officially supported. I just want to leave it here so you guys know, I realize that problem is probably caused by Nvidia. Hope they will fix it soon. Quote Link to comment Share on other sites More sharing options...
Komatös Posted April 26, 2021 Share Posted April 26, 2021 @nezumi NVIDIA has two driver versions. One is the GameReadyDriver and the other is the StudioDriver, optimised for graphic applications, 3D renderers and similar programmes. Maybe the Studio driver works better and with it the hardware acceleration. Quote AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 23H2 (22631.3296) AMD A10-9600P | dGPU R7 M340 (2 GB) | 8 GB DDR4 2133 MHz | Windows 10 Home 22H2 (1945.3803) Affinity Suite V 2.4 & Beta 2.(latest) Better translations with: https://www.deepl.com/translator Interested in a robust (selfhosted) PDF Solution? Have a look at Stirling PDF Life is too short to have meaningless discussions! Link to comment Share on other sites More sharing options...
RichardMH Posted April 26, 2021 Share Posted April 26, 2021 There are quite a few fixes in the beta, which runs parallel to the retail version. So might be worth seeing if it behaves for you. Quote Link to comment Share on other sites More sharing options...
nezumi Posted April 26, 2021 Share Posted April 26, 2021 4 hours ago, Komatös said: @nezumi NVIDIA has two driver versions. One is the GameReadyDriver and the other is the StudioDriver, optimised for graphic applications, 3D renderers and similar programmes. Maybe the Studio driver works better and with it the hardware acceleration. I know that but since I am also a player so I will not install Studio Driver to change problems with software to problems with games I also use acceleration in other software - Blender, Keyshot, Maya... and all is working just fine. The only app that now have problem is Photo and luckily it works great even with acceleration turned off. I'll just wait till they fix it. To be honest I shouldn't have update drivers in a first place - everything was working great on older ones... Quote Link to comment Share on other sites More sharing options...
Komatös Posted April 26, 2021 Share Posted April 26, 2021 You can try the beta of photo app, to see if hardware acceleration is working there. nezumi 1 Quote AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 23H2 (22631.3296) AMD A10-9600P | dGPU R7 M340 (2 GB) | 8 GB DDR4 2133 MHz | Windows 10 Home 22H2 (1945.3803) Affinity Suite V 2.4 & Beta 2.(latest) Better translations with: https://www.deepl.com/translator Interested in a robust (selfhosted) PDF Solution? Have a look at Stirling PDF Life is too short to have meaningless discussions! Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.