Designer,Publisher, Photo, Posted April 20, 2021 Share Posted April 20, 2021 (edited) I had 2 computers crash and burn in the last 10 days. I've just now got my 2 new computers up and running and now cannot log into my account??? Please help! Alberta PS My account is NOT new...I've had it since at least 2017.... Edited April 20, 2021 by Designer,Publisher, Photo, Additional Info Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted April 20, 2021 Share Posted April 20, 2021 First: I assume you're talking about your account at https://affinity.store (the Affinity Store). If you're talking about the Microsoft Store or the Mac App Store you'll need to work with them to resolve your problem. Next: If you have the same email now as you used to setup the Affinity Store account, or the last email you changed the Store to use, you should be able to click on the "Forgot Password?" link, below the boxes where you would enter your email address and password. If you do not have the same email address, and you're talking about the Affinity Store, you should probably email affinity@serif.com for further assistance. StevenS 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Staff StevenS Posted April 21, 2021 Staff Share Posted April 21, 2021 Hi @Designer,Publisher, Photo,, welcome to the Affinity forum. Having looked at the Event log on your account, it appears that you were not seeing the reCaptcha appear when attempting to sign in as as you registered a reCaptcha score of -1. Can I suggest turning off any adblockers and trying again. It may also help to try a different browser entirely. Quote Any spelling or grammatical errors found in the above post are deliberate and included to boost the self-esteem of those who spot them. Link to comment Share on other sites More sharing options...
walt.farrell Posted April 21, 2021 Share Posted April 21, 2021 4 hours ago, StevenS said: Can I suggest turning off any adblockers and trying again. Disabling JavaScript blockers is also important. StevenS 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
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