AZounes Posted April 20, 2021 Share Posted April 20, 2021 Hello, the Apple app store states that the Affinity Designer app is compatible with the Ipad Air 3 however after I purchased the app I received a message stating that it is not, in fact, compatible with this model and I need to seek a refund for my app purchase. I'm confused because I see people in this forum who have the Ipad Air 3 and are using the Designer app so am I receiving this incompatibility message in error or has the app recently modified to exclude the Air 3? Quote Link to comment Share on other sites More sharing options...
emmrecs01 Posted April 20, 2021 Share Posted April 20, 2021 @AZounes Welcome to the Affinity user forums. The requirements to run Affinity Designer on an iPad are listed on this page. iPad Air 3 is clearly shown so the only other reason that I can see that would be an issue for you is if you are not running at least iOS 12. HTH Jeff Quote Win 10 Pro, i7 6700K, 32Gb RAM, NVidia GTX1660 Ti and Intel HD530 Graphics Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus. Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2. iPad Pro (12.9") (iOS 17.4) running Affinity Photo and Designer version 1 and all three version 2 apps. Link to comment Share on other sites More sharing options...
Staff Dan C Posted April 21, 2021 Staff Share Posted April 21, 2021 Hi @AZounes, Welcome to the forums As Jeff has mentioned above, the Affinity apps are certainly still compatible with the iPad Air 3 - so I'm certainly surprised to hear you're experiencing this error message, our apologies! Can you please open your iPad Settings, then navigate to General > About. You may need to tap on the 'part number' to see the model number - which can also be found on the back of the iPad near the base. What is the exact model number for your iPad please? Equally as mentioned above, an old version of iOS can possibly cause the error message you're referring to - do you know what version of iOS is installed currently? Finally, could you please provide a screenshot of the error message you're seeing? I am almost certain I know the dialog you're referring to in your post - however I'd rather be certain than make assumptions. Many thanks in advance! Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
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