Jump to content
You must now use your email address to sign in [click for more info] ×

Affinity Photo Always Crashes When Loading New Stack :( Please Help


Recommended Posts

I have Affinity Photo version 1.9.2 for windows 10 and I had always been able to create stacks without a problem until now. Here is what happens

 

1) I open Affinity Photo

2) File new stack

3) After selecting the images I want stacked I click OK, it does not matter if I try two images or 10 images it always crashes.

4) Affinity displays - Loading one document and then it always crashes to desktop.

image.thumb.png.bd3b040dde51def5ed79ff68e89051f7.png

image.thumb.png.ddfd23b5a07f1997f2545e3e21d8bb99.png

image.thumb.png.34d0da711ec1d657a0552b33089ff061.png

 

Link to comment
Share on other sites

Attach the .dmp file with the newest time and date stamp to your next posting! And you will find a log.txt in the root of the 1.0 folder. The txt file should be attached too.

AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB  | 32 GB DDR4 3200MHz | Windows 11 Pro 23H2 (22631.3296)
AMD A10-9600P | dGPU R7 M340 (2 GB)  | 8 GB DDR4 2133 MHz | Windows 10 Home 22H2 (1945.3803) 

Affinity Suite V 2.4 & Beta 2.(latest)
Better translations with: https://www.deepl.com/translator  
Interested in a robust (selfhosted) PDF Solution? Have a look at Stirling PDF

Life is too short to have meaningless discussions!

Link to comment
Share on other sites

Thanks for detailed instructions on how to find the crash report info. This is what I found in text and it appears to be what's causing the crashes. I updated my GPU driver for my GTX730 but it appears NVIDIA does not offer any support for D3D12 Feature Level 12.0.

Ever since I got the updated Affinity Photo stacks did not work at all. How do I downgrade to a previous version and is there any way to prevent windows updates or Affinity Photo updates from creating versions that are incompatible with older graphics cards? Work Stations are expensive and mine is only 5 years old why do they kill our graphics cards with compatibility updates? Can they not leave these cards alone? Hopefully I can just downgrade to an earlier more compatible version.

attachment_Log.txt

6dbe2d38-fa40-4887-bb12-b625876e3f12.dmp

NVIDIA GeForce GT 730
    Version: 27.21.14.5671
    IsHardware: Yes
    Supports D3D12 Feature Level 12.0: No
    HardwareID: PCI\VEN_10DE&DEV_1287&SUBSYS_730B0000&REV_A1
    LUID: 0xF47C

Link to comment
Share on other sites

I see now you have capture one installed. Please read here: 

 

 

AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB  | 32 GB DDR4 3200MHz | Windows 11 Pro 23H2 (22631.3296)
AMD A10-9600P | dGPU R7 M340 (2 GB)  | 8 GB DDR4 2133 MHz | Windows 10 Home 22H2 (1945.3803) 

Affinity Suite V 2.4 & Beta 2.(latest)
Better translations with: https://www.deepl.com/translator  
Interested in a robust (selfhosted) PDF Solution? Have a look at Stirling PDF

Life is too short to have meaningless discussions!

Link to comment
Share on other sites

I have changed my recommendation because I saw that you are using Capture One.

 

AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB  | 32 GB DDR4 3200MHz | Windows 11 Pro 23H2 (22631.3296)
AMD A10-9600P | dGPU R7 M340 (2 GB)  | 8 GB DDR4 2133 MHz | Windows 10 Home 22H2 (1945.3803) 

Affinity Suite V 2.4 & Beta 2.(latest)
Better translations with: https://www.deepl.com/translator  
Interested in a robust (selfhosted) PDF Solution? Have a look at Stirling PDF

Life is too short to have meaningless discussions!

Link to comment
Share on other sites

On 4/19/2021 at 11:22 AM, cgchaser said:

I have checked in all Affinity file folders for anything related to app data or crash reports and found nothing. I tried the link below on how to find and submit crash reports and get the following error.

 

image.thumb.png.76ddd1cbf93836f86c3c7b1337988c1a.png

 

Link to comment
Share on other sites

I have Affinity Photo and Capture One. I use Capture One For Batch processing files for use in my timelapse work. I use Affinity Photo for its amazing stacking capability. I only run one of these programs at a time and while in Affinity Photo it always crashes to desktop when attempting to load any new stack. Not sure how Capture One could have anything to do with this when it is not open while I run Affinity Photo.

 

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
×
×
  • Create New...

Important Information

Terms of Use | Privacy Policy | Guidelines | We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.