cgchaser Posted April 17, 2021 Share Posted April 17, 2021 I have Affinity Photo version 1.9.2 for windows 10 and I had always been able to create stacks without a problem until now. Here is what happens 1) I open Affinity Photo 2) File new stack 3) After selecting the images I want stacked I click OK, it does not matter if I try two images or 10 images it always crashes. 4) Affinity displays - Loading one document and then it always crashes to desktop. Quote Link to comment Share on other sites More sharing options...
RichardMH Posted April 18, 2021 Share Posted April 18, 2021 Do you have OpenCL acceleration on? Quite a few problems have been fixed in the beta so maybe try it. It runs parallel to the official release. Quote Link to comment Share on other sites More sharing options...
cgchaser Posted April 18, 2021 Author Share Posted April 18, 2021 I wish I had the option to turn that setting on but my system won't allow for it. I was able to use stacked images before but now it doesn't work at all for some reason. Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted April 19, 2021 Staff Share Posted April 19, 2021 Hi @cgchaser Can you attach a crash report? Quote Link to comment Share on other sites More sharing options...
cgchaser Posted April 19, 2021 Author Share Posted April 19, 2021 I have checked in all Affinity file folders for anything related to app data or crash reports and found nothing. I tried the link below on how to find and submit crash reports and get the following error. Quote Link to comment Share on other sites More sharing options...
cgchaser Posted April 19, 2021 Author Share Posted April 19, 2021 I found these in crash reports. how do I look at the reports themselves? Quote Link to comment Share on other sites More sharing options...
Komatös Posted April 19, 2021 Share Posted April 19, 2021 Attach the .dmp file with the newest time and date stamp to your next posting! And you will find a log.txt in the root of the 1.0 folder. The txt file should be attached too. Quote AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 24H2 (26100.2033) Affinity Suite V 2.5.5 & Beta 2.(latest) Interested in a free (selfhosted) PDF Solution? Have a look at Stirling PDF Before you ask! No! Link to comment Share on other sites More sharing options...
cgchaser Posted April 20, 2021 Author Share Posted April 20, 2021 Thanks for detailed instructions on how to find the crash report info. This is what I found in text and it appears to be what's causing the crashes. I updated my GPU driver for my GTX730 but it appears NVIDIA does not offer any support for D3D12 Feature Level 12.0. Ever since I got the updated Affinity Photo stacks did not work at all. How do I downgrade to a previous version and is there any way to prevent windows updates or Affinity Photo updates from creating versions that are incompatible with older graphics cards? Work Stations are expensive and mine is only 5 years old why do they kill our graphics cards with compatibility updates? Can they not leave these cards alone? Hopefully I can just downgrade to an earlier more compatible version. attachment_Log.txt 6dbe2d38-fa40-4887-bb12-b625876e3f12.dmp NVIDIA GeForce GT 730 Version: 27.21.14.5671 IsHardware: Yes Supports D3D12 Feature Level 12.0: No HardwareID: PCI\VEN_10DE&DEV_1287&SUBSYS_730B0000&REV_A1 LUID: 0xF47C Quote Link to comment Share on other sites More sharing options...
Komatös Posted April 20, 2021 Share Posted April 20, 2021 I see now you have capture one installed. Please read here: Quote AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 24H2 (26100.2033) Affinity Suite V 2.5.5 & Beta 2.(latest) Interested in a free (selfhosted) PDF Solution? Have a look at Stirling PDF Before you ask! No! Link to comment Share on other sites More sharing options...
cgchaser Posted April 20, 2021 Author Share Posted April 20, 2021 The windows scan found no errors Quote Link to comment Share on other sites More sharing options...
Komatös Posted April 20, 2021 Share Posted April 20, 2021 I have changed my recommendation because I saw that you are using Capture One. Quote AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 24H2 (26100.2033) Affinity Suite V 2.5.5 & Beta 2.(latest) Interested in a free (selfhosted) PDF Solution? Have a look at Stirling PDF Before you ask! No! Link to comment Share on other sites More sharing options...
cgchaser Posted April 20, 2021 Author Share Posted April 20, 2021 On 4/19/2021 at 11:22 AM, cgchaser said: I have checked in all Affinity file folders for anything related to app data or crash reports and found nothing. I tried the link below on how to find and submit crash reports and get the following error. Quote Link to comment Share on other sites More sharing options...
cgchaser Posted April 20, 2021 Author Share Posted April 20, 2021 I have Affinity Photo and Capture One. I use Capture One For Batch processing files for use in my timelapse work. I use Affinity Photo for its amazing stacking capability. I only run one of these programs at a time and while in Affinity Photo it always crashes to desktop when attempting to load any new stack. Not sure how Capture One could have anything to do with this when it is not open while I run Affinity Photo. Quote Link to comment Share on other sites More sharing options...
Lem3 Posted April 21, 2021 Share Posted April 21, 2021 Capture One does not need to be running to cause a problem. Try renaming the folders as described in the link posted above and see if the issue is solved. Komatös 1 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.