Photo 1.9.2 crashes at start-up (split)

[Geodiver]

Just installed affinity-photo-1.9.2 update and it crashes at launch.  Get this error message:

Problem Event Name:    APPCRASH
  Application Name:    Photo.exe
  Application Version:    1.9.2.1035
  Application Timestamp:    60619cc7
  Fault Module Name:    KERNELBASE.dll
  Fault Module Version:    6.1.7601.18015
  Fault Module Timestamp:    50b8479b
  Exception Code:    e0434352
  Exception Offset:    0000000000009e5d
  OS Version:    6.1.7601.2.1.0.256.48
  Locale ID:    1033
  Additional Information 1:    7ccb
  Additional Information 2:    7ccb2fa98342573c8a26d5624a3b51e6
  Additional Information 3:    26a5
  Additional Information 4:    26a52f48fa95fc27ee22437aaa0e9098

I'm using Win7 64 bit, 16 gigs ram, 2gb video card. Previous versions worked fine.  I've been using Affinity Photo since it came out.  All the other updates worked fine

[Dan C]

Hi @Geodiver,

Welcome to the Affinity Forums 

Our sincerest apologies for the delayed response here!

Our latest update implemented OpenCL Hardware Acceleration to Windows, which utilises your Graphics Card to help render the Affinity document.
A few users are experiencing issues with this enabled, the number one cause of which is outdated Graphics Card drivers. Please visit the manufactures link below to download the latest driver available -

- Intel: https://www.intel.com/content/www/us/en/support/detect.html
- Nvidia: https://www.geforce.com/drivers
- AMD: https://www.amd.com/en/support/kb/faq/gpu-driver-autodetect

Note: you may need to go direct to your PC manufactures website for the driver, if you see a warning regarding 'OEM drivers' when trying to install one from the above sites.

Once downloaded and installed, please restart your computer and then launch the Affinity app again. Does this stop the app from crashing for you? 

Many thanks in advance!