Geodiver Posted April 13, 2021 Posted April 13, 2021 Just installed affinity-photo-1.9.2 update and it crashes at launch. Get this error message: Problem Event Name: APPCRASH Application Name: Photo.exe Application Version: 1.9.2.1035 Application Timestamp: 60619cc7 Fault Module Name: KERNELBASE.dll Fault Module Version: 6.1.7601.18015 Fault Module Timestamp: 50b8479b Exception Code: e0434352 Exception Offset: 0000000000009e5d OS Version: 6.1.7601.2.1.0.256.48 Locale ID: 1033 Additional Information 1: 7ccb Additional Information 2: 7ccb2fa98342573c8a26d5624a3b51e6 Additional Information 3: 26a5 Additional Information 4: 26a52f48fa95fc27ee22437aaa0e9098 I'm using Win7 64 bit, 16 gigs ram, 2gb video card. Previous versions worked fine. I've been using Affinity Photo since it came out. All the other updates worked fine
Dan C Posted April 23, 2021 Posted April 23, 2021 Hi @Geodiver, Welcome to the Affinity Forums Our sincerest apologies for the delayed response here! Our latest update implemented OpenCL Hardware Acceleration to Windows, which utilises your Graphics Card to help render the Affinity document. A few users are experiencing issues with this enabled, the number one cause of which is outdated Graphics Card drivers. Please visit the manufactures link below to download the latest driver available - - Intel: https://www.intel.com/content/www/us/en/support/detect.html - Nvidia: https://www.geforce.com/drivers - AMD: https://www.amd.com/en/support/kb/faq/gpu-driver-autodetect Note: you may need to go direct to your PC manufactures website for the driver, if you see a warning regarding 'OEM drivers' when trying to install one from the above sites. Once downloaded and installed, please restart your computer and then launch the Affinity app again. Does this stop the app from crashing for you? Many thanks in advance!
Recommended Posts