Jump to content
Our response time is longer than usual currently. We're working to answer users as quickly as possible and thank you for your continued patience.

Recommended Posts

When I download some asset files and I go click on the file, it brings up a pop up that says I need to download an app from Microsoft store in order to open, but that doesn't work. If I go to Affinity designer and click import asset, it says "unable to import file". What do I do?

Link to comment
Share on other sites

Welcome to the Forums @Cr1ym  Are the assets you are trying to import in .afassets format?  There is also this information that might help you.

 

1045234596_ScreenShot2021-04-12at2_23_36PM.thumb.png.2989333b004874e39a780d8f31c457a0.png


24" iMAC Apple M1 chip, 8-core CPU, 8-core GPU, 16 GB unified memory, 1 TB SSD storage, Big Sur v. 11.7.2.  Photo, Publisher, Designer 1.10.5;  Photo, Publisher, Designer 2.0.3
MacBook Pro 13" 2020, Apple M1 chip, 16GB unified memory, 256GB  SSD storage
,  Big Sur v. 11.7.   Publisher, Photo, Designer 1.10.5  
21.5 iMAC Retina 4K display MacOS High Sierra v. 10.13.6.  Memory 8 GB, 1TB Fusion Drive: Publisher, Photo, Designer 1.8.4
 iPad Pro 12.9 2020 (4th Gen. IOS 15.6); Apple pencil.  Wired and bluetooth mice and keyboards.9_9

Link to comment
Share on other sites

15 minutes ago, Cr1ym said:

The link is vectorAssets-Screech.zip 2.35 MB and I can't import it for some reason. 

It’s a zip archive. There should be a *.afassets file zipped up inside it: you need to extract it (i.e. unzip it) before you can import it into the app.

Alfred spacer.png
Affinity Designer/Photo/Publisher for Windows 1.10 • Windows 10 Home/Pro
Affinity Photo for iPad 1.10 • Designer for iPad 1.10 • iPadOS 15.6.1 (iPad Air 2)

Link to comment
Share on other sites

  • 1 year later...
On 4/12/2021 at 11:30 AM, jmwellborn said:

Welcome to the Forums @Cr1ym  Are the assets you are trying to import in .afassets format?  There is also this information that might help you.

 

1045234596_ScreenShot2021-04-12at2_23_36PM.thumb.png.2989333b004874e39a780d8f31c457a0.png

Same here, almost similar configuration of system (24" iMAC Apple M1 chip, 8-core CPU, 8-core GPU, 16 GB unified memory, 1 TB SSD storage, Big Sur v. 11.7.  Affinity Photo 1.10.5, Affinity Publisher 1.10.5, Affinity Designer 1.10.5 Mac-Mini 2020, -Apple M1- chip, 16GB unified memory, 256GB  SSD storage,  Big Sur v. 11.7.  Affinity Publisher 1.10.5, Affinity Photo 1.10.5, ) except the OS which is Ventura 13.

Link to comment
Share on other sites

20 minutes ago, SamRamSan1 said:

Same here,

If it is the same as CR1ym, then the same answer as just above your post (answer from Alfred) applies. You need to Unzip the file before you can import the .afassets file that it contains.

-- Walt

Desktop:  Windows 11 Home, version 21H2 (22000.613) 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 
Laptop:  Windows 10 Home, version 21H2 (19044.1706) 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
        Affinity Photo 1.10.6 (.1665) and 2.0..3  and 2.0.3.1670 beta/ Affinity Designer 1.10.6 (.1665)  and 2.0.3 and 2.0.3.1670 beta / Affinity Publisher 1.10.6 (.1665)  and 2.0.3 and 2.0.3.1670 beta
iPad Pro M1, 12.9", iPadOS 16.3, Apple Pencil 2, Magic Keyboard

      Affinity Photo 1.10.6 and 2.0.3 / Affinity Designer 1.10.6 and 2.0.3 / Affinity Publisher 2.0.3

Link to comment
Share on other sites

I solved it by finding the latest backup of my Assets library not on my machine, but on Google Drive.

I was trying to import assets from my external drive and failing to do the import, as many of You may be finding out… 

macOS newest operating Sistem: Ventura 13 and Serif products, are not getting along two well regarding external drive backups negotiations between devices.

If, you have a backup in the cloud, your problem is solved.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
 Share

×
×
  • Create New...

Important Information

Please note there is currently a delay in replying to some post. See pinned thread in the Questions forum. These are the Terms of Use you will be asked to agree to if you join the forum. | Privacy Policy | Guidelines | We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.