jjjack Posted April 10, 2021 Share Posted April 10, 2021 (edited) Hi all, hoping somebody might be able to help me please? I purchased Photo and Designer today and seem to be having an issue with designer. If I try to install one of the free bundles that comes with the licence, the application just hangs until I end it. I've left it alone for about half an hour and this makes no difference. Totally hung and unresponsive. The program Designer.exe version 1.9.2.1035 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel. Process ID: 2b18 Start Time: 01d72e4fc8864076 Termination Time: 25 Application Path: C:\Program Files\Affinity\Designer\Designer.exe Report Id: 04c1e3b9-58ce-44ea-ba4b-44d1a6807582 Faulting package full name: Faulting package-relative application ID: Hang type: Unknown The issue has not occurred in Photo where the bundles installed just fine. I've tried reinstalling the app, including wiping %programdata% stuff but the problem will not go away. Has anybody come across this, perchance? If so I'd love some help. Sorry if I've missed the answer in the forum, I did try looking. I'm not seeing a crash report in %appdata% and don't have any of the software confirmed to be affecting 19.2 Thank you! Edited April 10, 2021 by jjjack More info added. Quote Link to comment Share on other sites More sharing options...
jjjack Posted April 11, 2021 Author Share Posted April 11, 2021 Edit - All now sorted. Found the solution was to start the app holding ctrl and reset everything. The bundles are now installing. BTW how long does it usually take to get a post approved here? Callum 1 Quote Link to comment Share on other sites More sharing options...
h_d Posted April 11, 2021 Share Posted April 11, 2021 4 hours ago, jjjack said: how long does it usually take to get a post approved here? After your first couple of posts it's instantaneous. Quote Affinity Photo 2.0.3, Affinity Designer 2.0.3, Affinity Publisher 2.0.3, Mac OSX 13, 2018 MacBook Pro 15" Intel. Link to comment Share on other sites More sharing options...
walt.farrell Posted April 11, 2021 Share Posted April 11, 2021 6 hours ago, jjjack said: BTW how long does it usually take to get a post approved here? The first one requires manual approval, and thus depends on when you make it and whether any moderators happen to be around. Given that you posted your first post on a weekend and at nearly midnight where the Serif Staff work it may have taken longer than if you'd posted some other day/time. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.3, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.3.1 Link to comment Share on other sites More sharing options...
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