Publisher 1.9.2 unusable as is.

[richinri]

There is nothing in the crash report directory for me to send.  Program loads and at some point shortly after just hangs.  Currently it is unusable.  Most times I have to use task manager to close the program or it won't close.  I am using the latest Windows 10 

[walt.farrell]

If it's not actually crashing you won't get a crash report. Is there something consistent that you're doing just before it hangs?

If you have to use the Task Manager to close it, rather than choosing "End Task" you can expand the group by clicking on the arrow on the left, then right-click on the program and choose "Create dump file".

[raionha]

Hello,

this happens to me, too.

I read somewhere that it won't happen with previous versions so I loaded 2 previous versions but now they also crash after a few minutes of using affinity photo. It's very frustrating

How do I do a crash report?

thanks in advance!

 

[richinri]

8 hours ago, walt.farrell said:

If it's not actually crashing you won't get a crash report. Is there something consistent that you're doing just before it hangs?

If you have to use the Task Manager to close it, rather than choosing "End Task" you can expand the group by clicking on the arrow on the left, then right-click on the program and choose "Create dump file".

I start Publisher up and  multiple assets  start downloads.  All I have to do is wait and eventually everything freezes.  If I start playing around with the program...same thing.

[richinri]

5 hours ago, raionha said:

Hello,

this happens to me, too.

I read somewhere that it won't happen with previous versions so I loaded 2 previous versions but now they also crash after a few minutes of using affinity photo. It's very frustrating

How do I do a crash report?

thanks in advance!

 

See the other post about creating a dump file.  I don't think that is an "official" crash report but I guess it gives them some info.

[Komatös]

Deactivate (if not already done) the hardware acceleration under Edit -> Preferences -> Performance

It would also be good to know which hardware (here: CPU, GPU) is used. 

[walt.farrell]

7 hours ago, richinri said:

I start Publisher up and  multiple assets  start downloads.  All I have to do is wait and eventually everything freezes.  If I start playing around with the program...same thing.

You don't have to download all those assets, of course, or don't have to download them via My Account. If you've turned on the option to download everything you can turn it off. (If the program is crashing before you can do that, you can do it by holding Ctrl while you start the application.)

 

[Fnale]

Hi there,

I've got a similar problem with the publisher version 1.9.2. While I'm working on my file (original created about 2 month ago), it freezes instantly as soon as I click on "Text Styles". Haven't added a new font, style or anything in the last week. When the programm does not react to anything anymore the memory usage increases the whole time, until it reaches nearly 100% of my 16gb. CPU and GPU is only about 5-10% in use. In the end I have to close it with the task manager. Now I deinstalled 1.9.2 and reinstalled 1.9.1 and everything works fine as usual.
If I use the little box on at the top for the Text Styles and not the tab you can open via the Studio the publisher does not crash. I could still change everything there. But unfortunately i can't eddit the styles itselfe there.

Maybe this helps someone to get a closer look to the problem?

Best regards

[richinri]

On 4/9/2021 at 3:19 PM, walt.farrell said:

If it's not actually crashing you won't get a crash report. Is there something consistent that you're doing just before it hangs?

If you have to use the Task Manager to close it, rather than choosing "End Task" you can expand the group by clicking on the arrow on the left, then right-click on the program and choose "Create dump file".

I open the program and whether I do nothing or I do something...it is just a matter of time before it hangs.

crashpad_handler.DMP

[walt.farrell]

1 minute ago, richinri said:

I open the program and whether I do nothing or I do something...it is just a matter of time before it hangs.

Thanks. Have you disabled Hardware Acceleration as suggested above?

[richinri]

5 hours ago, walt.farrell said:

Thanks. Have you disabled Hardware Acceleration as suggested above?

Yes I did.

[richinri]

On 4/10/2021 at 7:14 AM, walt.farrell said:

You don't have to download all those assets, of course, or don't have to download them via My Account. If you've turned on the option to download everything you can turn it off. (If the program is crashing before you can do that, you can do it by holding Ctrl while you start the application.)

 

The CTRL key seemed to do the trick.  Hardware acceleration is off and using the CTRL key stopped all the downloads.  I was able to get in and play around without any crash last night.  Thanks so much for your attention.  I will not download any of the assets for now until perhaps an interim fix.

[Angel Slavchev]

Hi.

I have a problem that is identical to the one Fnale reported on April 12.

I think I found exactly when the problem appears.

(Originally I posted in the Mac forum by mistake, so I'm cop/pasting the relevant text here)

Short description:

The app crashes when a style (paragraph OR character) that has a hotkey assigned is visible in Test Styles view.

Details about reproduction:

- If the Text Styles view is closed and you create new style that has a hotkey from the Paragraph view, Character view or the Text menu - no problem. When you open Text Styles view, such that the style in question is visible - melt down.

- If you have a style with a hotkey and your Text Styles view is open, but too short to display the whole styles list and the style in question is not displayed - no problem. As soon as you scroll your style into view - melt down.

The app does not crash - it just becomes unresponsive and starts gulpind down more and more memory and I have to kill the process at some point.

Here is a video of the problem as I've described it above.

 

Edited April 26, 2021 by Angel Slavchev
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