teamguts Posted April 6, 2021 Share Posted April 6, 2021 hi, Aff Photo does not read in photos at all. This has kept me from doing any work. In more detail, when I try opening a photo, the software keeps on reading and never opens. It's been like this for a few months now. Please take a look into this issue. Thanks. Quote Link to comment Share on other sites More sharing options...
motoscoddie Posted April 6, 2021 Share Posted April 6, 2021 This also occurs for me. I did a complete uninstall, clean out of all left-over junk on C drive and in registry. Fresh install and re registration. Still will NOT load any image files. Nor even place an image on a new doc. Quote Link to comment Share on other sites More sharing options...
Subclavius Posted April 6, 2021 Share Posted April 6, 2021 Is this your first time using Affinity Photo? Have you used previous versions where it has worked? As a first shot in the dark try disabling Hardware Acceleration (OpenCL) Edit > Preferences > Performance and see if that makes a difference. Chris B 1 Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted April 7, 2021 Staff Share Posted April 7, 2021 Can we also have some PC specs including driver versions @teamguts Do all the usual such as Windows update and graphics card driver udpates etc. If disabling OpenCL doesn't work, does switching to WARP make a difference? Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
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