kenshirou Posted April 5, 2021 Share Posted April 5, 2021 Greetings Affinity Team, I purchased a Mac license for Affinity Designer on March 22, 2021 through store.serif.com. On March 24 my MacBook Pro stopped working beyond repair. I have no other Mac computer, the only other computer I have is a laptop with Windows. Is it possible to change or transfer the Mac License to a Windows License? If not, may I receive a full refund to buy a Windows License? I tried to contact you earlier, but I couldn't find any working phone number. Recently, I noticed that you are working through the forum only. Unfortunately, forum credentials are not working and when I hit forgot password I never received the password reset email. I tried several times during these last two weeks. On my last attempt, finally I found it! Looking forward to hearing from you soon. teelions 1 Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted April 5, 2021 Share Posted April 5, 2021 Serif has a a 14-day return policy for any purchases through the Serif Affinity Store. Just email affinityreturns@serif.com to begin the process. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 17.7, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.7 Link to comment Share on other sites More sharing options...
kenshirou Posted April 5, 2021 Author Share Posted April 5, 2021 (edited) Thank you for your reply, Walt. I will send that email. Thanks! Edited April 5, 2021 by kenshirou Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted April 5, 2021 Share Posted April 5, 2021 You're welcome. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 17.7, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.7 Link to comment Share on other sites More sharing options...
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