Afinitiy Photo Update 1.9.2 Does Not Work

[CWF]

I had been using Photo 1.9.1 very nicely and updated to 1.9.2 as notified.

The program will not start now, including after restarting the laptop.

Here is the message from Microsoft Windows 7 Home Premium.

 Problem Event Name:    APPCRASH
  Application Name:    Photo.exe
  Application Version:    1.9.2.1035
  Application Timestamp:    60619cc7
  Fault Module Name:    KERNELBASE.dll
  Fault Module Version:    6.1.7601.18798
  Fault Module Timestamp:    5507b87a
  Exception Code:    e0434352
  Exception Offset:    000000000001aaad
  OS Version:    6.1.7601.2.1.0.768.3
  Locale ID:    1033
  Additional Information 1:    7ccb
  Additional Information 2:    7ccb2fa98342573c8a26d5624a3b51e6
  Additional Information 3:    50a8
  Additional Information 4:    50a82bf8508ed8a534069b3112ce3f07

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\windows\system32\en-US\erofflps.txt
 

I hope rolling back to 1.9.1 works...

Should I uninstall 1.9.2 and reinstall 1.9.1, or should I install over 1.9.2??

Cheers, CF

Edited April 5, 2021 by CWF

[Patrick Connor]

@CWF

Sorry for the delay in replying to your post.

Our 1.9.2 update requires that Windows 7 has all the latest updates installed. Please check that you have installed all Microsoft updates available for your machine. If that does not work the previous version 1.9.1 is available to download from these links as I imagine you already found (Designer, Photo, & Publisher)