SalsaGal Posted April 2, 2021 Share Posted April 2, 2021 Sorry Affinity Photo / Serif team - I am not tecnologically capable to do what the recommendations have asked. I run windows 10 and since installing the updates for Versions 1.9 my system is always crashing and is frustrating when all I want to do is edit some photos. Please give some suggestions that may help my situation or tell me how I can roll back to the older version - these problems are not what I paid for. Many thanks. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted April 2, 2021 Share Posted April 2, 2021 9 hours ago, SalsaGal said: I am not tecnologically capable to do what the recommendations have asked. Which recommendations are giving you trouble? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.3, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.3 Link to comment Share on other sites More sharing options...
SalsaGal Posted April 2, 2021 Author Share Posted April 2, 2021 Hi Walt, I tried looking for the Accelerator thingy to turn it off - I found too, one that is attached to my chrome browsing and the other on my laptop - but not really comfortable turning something off that I am not familiar in doing. Also just wondering why I have to do this to my operating system, when actually the problems seem to be with the new update? Never experienced any problems in the past. Now I read lots of people are having similar issues. Im not quite sure what to do any more I cannot even screen shot something to show you, it shuts down rapidly with now error warning. Many thanks for your input, really appreciated. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted April 2, 2021 Share Posted April 2, 2021 21 minutes ago, SalsaGal said: Also just wondering why I have to do this to my operating system, Turning off Hardware Acceleration is not something you do to your OS nor to Chrome. It's a setting in your Affinity application, in the application Preferences dialog, under Performance. Edit > Preferences (or Ctrl+,) The ability to use Hardware Acceleration on Windows is a new function in 1.9, and some users' machines are not working well with it. That's why it's something you need to deal with now that you never had to in the past. SalsaGal 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.3, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.3 Link to comment Share on other sites More sharing options...
SalsaGal Posted April 3, 2021 Author Share Posted April 3, 2021 Many thanks for explaining this to me. I really appreciate you taking the time and show me. I will give this a go and see how things pan out. Happy Easter and Watch this space Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted April 3, 2021 Share Posted April 3, 2021 You're welcome Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.3, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.3 Link to comment Share on other sites More sharing options...
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