ian kelsall Posted April 1, 2021 Share Posted April 1, 2021 since i started using these assets, affinity photo 1.9 has been crashing or 'not responding' frequently. there is no pattern to which layer i drag across, or when it will freeze, but it has crashed 7 times so far, and i've only used it 8 or 9 times! . i have a powerful system, intel i7 9700k, 32 gig ram, Nvidia 1600 ti graphics card, so its not a question or resources or memory. i have had very large layered files before with no crashing. i also have another set of assets which never cause the program to freeze, it is just this set. it is happening so often that it is making using them really annoying. Quote Link to comment Share on other sites More sharing options...
ian kelsall Posted April 1, 2021 Author Share Posted April 1, 2021 and it has just crashed again, this time it was the cloud layers. Quote Link to comment Share on other sites More sharing options...
ian kelsall Posted April 1, 2021 Author Share Posted April 1, 2021 and its crashed again... Quote Link to comment Share on other sites More sharing options...
ian kelsall Posted April 1, 2021 Author Share Posted April 1, 2021 and its crashed again... also, tried the beta version with these assets, and it crashes too. Quote Link to comment Share on other sites More sharing options...
ian kelsall Posted April 1, 2021 Author Share Posted April 1, 2021 Quote Link to comment Share on other sites More sharing options...
ian kelsall Posted April 1, 2021 Author Share Posted April 1, 2021 this is not a memory issue, i have 32 gig of ram. besides, i've had much bigger layered documents open before with no crashes. artistram3d1 1 Quote Link to comment Share on other sites More sharing options...
ian kelsall Posted April 1, 2021 Author Share Posted April 1, 2021 and yet another crash. Quote Link to comment Share on other sites More sharing options...
Komatös Posted April 2, 2021 Share Posted April 2, 2021 Have you already tried deactivating hardware acceleration in APhoto? Another source of errors are in 99% outdated / faulty drivers and missing system updates! And what if you install the new 1.9.2.1035? Gabe and artistram3d1 2 Quote AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 23H2 (22631.3296) AMD A10-9600P | dGPU R7 M340 (2 GB) | 8 GB DDR4 2133 MHz | Windows 10 Home 22H2 (1945.3803) Affinity Suite V 2.4 & Beta 2.(latest) Better translations with: https://www.deepl.com/translator Interested in a robust (selfhosted) PDF Solution? Have a look at Stirling PDF Life is too short to have meaningless discussions! Link to comment Share on other sites More sharing options...
artistram3d1 Posted April 2, 2021 Share Posted April 2, 2021 The Atmosphere content pack is crashing my system, not just Affinity Photo (v1.9) when I try to install the pack. I've tried 3 times to install the pack, with no luck. I'm on a Dell computer Intel(R) Core i5-7400 CPU @3.00GHz. 12 GB RAM and 64 bit OS, Windows 10 Home. I've never had problems running any graphics programs at all until now. Please advise. Thanks! Quote Link to comment Share on other sites More sharing options...
Komatös Posted April 2, 2021 Share Posted April 2, 2021 @ian kelsall I see you are using Avast Anti-Virus. There are so many tasks running in the background that it is possible that there are memory collisions. To rule this out, you should deactivate Avast on a trial basis. It may be that there have been no problems so far, but with the amount of images in the asset, it could be possible. Umiama 1 Quote AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 23H2 (22631.3296) AMD A10-9600P | dGPU R7 M340 (2 GB) | 8 GB DDR4 2133 MHz | Windows 10 Home 22H2 (1945.3803) Affinity Suite V 2.4 & Beta 2.(latest) Better translations with: https://www.deepl.com/translator Interested in a robust (selfhosted) PDF Solution? Have a look at Stirling PDF Life is too short to have meaningless discussions! Link to comment Share on other sites More sharing options...
Subclavius Posted April 2, 2021 Share Posted April 2, 2021 As @Komatös says, please check your graphics drivers are up to date. A system crash implies a problem with the drivers, not necessarily in Affinity Photo. If it was just APhoto, then it alone would crash and would not be able to take Windows with it. Komatös, artistram3d1 and Umiama 3 Quote Link to comment Share on other sites More sharing options...
artistram3d1 Posted April 2, 2021 Share Posted April 2, 2021 11 hours ago, Komatös said: Have you already tried deactivating hardware acceleration in APhoto? Another source of errors are in 99% outdated / faulty drivers and missing system updates! And what if you install the new 1.9.2.1035? Hello, I've just tried your recommendation and it works! I was able to bring all of the Atmosphere content pack into APhoto. I've even tried some of them. Hopefully disabling the hardware acceleration doesn't have any adverse effects in the future. Thank you so much! Quote Link to comment Share on other sites More sharing options...
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