muzzypat Posted March 31, 2021 Share Posted March 31, 2021 I have been unable to get the latest update (1.9.2) to extract. And it's not my internet. I've waited until today to get the update and we now have Gig speed. Please help. MacOS 11.2.3, iMac 5K, 2017. Should I maybe just download the whole program again? - Pat Slice, Jordan, Arkansas, US. Quote Link to comment Share on other sites More sharing options...
upTheo Posted March 31, 2021 Share Posted March 31, 2021 I had the exact same problem with Designer update to 1.9.2. Updates to Photo and Publisher ran smoothly. macOs 11.2.3 (Big Sur), iMac 5K, late 2015 (i7). I uninstalled Designer and reinstalled it from the available download in my account. uT Quote Link to comment Share on other sites More sharing options...
John Gasparotto Posted April 1, 2021 Share Posted April 1, 2021 I have the same problem. Photo and Publisher extracted file Ok but Designer refuses to extract. Quote Link to comment Share on other sites More sharing options...
muzzypat Posted April 1, 2021 Author Share Posted April 1, 2021 I just Fe downloaded the program again and dropped it in my Applications folder and it asked if I wanted to replace. Replaced it and I didn’t have to re-enter serial number. Quote Link to comment Share on other sites More sharing options...
Staff Leigh Posted April 7, 2021 Staff Share Posted April 7, 2021 On 4/1/2021 at 6:25 AM, John Gasparotto said: I have the same problem. Photo and Publisher extracted file Ok but Designer refuses to extract. Sorry to hear that you all had this issue. @John Gasparotto are you still getting this issue? Quote Link to comment Share on other sites More sharing options...
jlapides Posted April 7, 2021 Share Posted April 7, 2021 1) I am having a similar problem with Photo. When I start the program, I am prompted to update from 1.9.1 to 1.9.2, I click and then nothing happens. 2) Tried clicking Affinity Photo/Check for updates. Nothing happens. Running Big Sur 11.2.3 on a MacBook Pro. Jeff L Quote Link to comment Share on other sites More sharing options...
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