PeterB. Posted March 25, 2021 Share Posted March 25, 2021 Hi, with the latest beta 1.9.2.1022 (RC) I can no longer open some old documents. Publisher crashes right away. I have already tried to reset the settings and deactivate metal, unfortunately without success. Publisher also crashes when I try to open the recovery document. n the current AppStore version, the documents can be opened without any problems. Does anyone else have problems with opening old documents? Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted March 25, 2021 Staff Share Posted March 25, 2021 @PeterB. Please share with us a document that you can open with the release build 1.9.1 but not with the current beta. Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
PeterB. Posted March 25, 2021 Author Share Posted March 25, 2021 @Patrick Connor these are documents for customers. Unfortunately, it contains elements protected by copyright. So I can't share it publicly. Can I upload it privately? Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted March 25, 2021 Staff Share Posted March 25, 2021 Sure, Please could you use this dropbox folder Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
PeterB. Posted March 25, 2021 Author Share Posted March 25, 2021 thanks, i just uploaded two files. Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted March 25, 2021 Staff Share Posted March 25, 2021 thank you. Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
PeterB. Posted March 25, 2021 Author Share Posted March 25, 2021 I also just uploaded the crash report if that helps. Link to comment Share on other sites More sharing options...
Staff Jon P Posted March 25, 2021 Staff Share Posted March 25, 2021 Thanks @PeterB., I can reproduce the crash with both your files and we are looking into it. Appreciate the quick report. PeterB. 1 Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
Staff AdamW Posted March 25, 2021 Staff Share Posted March 25, 2021 Hi @PeterB. We've just issued another update that we hope will fix these issues. PeterB. 1 Link to comment Share on other sites More sharing options...
PeterB. Posted March 25, 2021 Author Share Posted March 25, 2021 wuhuuuuu 🥳 @AdamW thanks so much, at least for my documents it works! AdamW 1 Link to comment Share on other sites More sharing options...
Recommended Posts