Iris Cruz Garcia Posted March 23, 2021 Share Posted March 23, 2021 The new Update makes no fun. It is impossible to work with it. All the time when I try to refine a selection, Affinity Photo crashes. Quote Link to comment Share on other sites More sharing options...
JAON Posted March 23, 2021 Share Posted March 23, 2021 I too have been having the same issue. Constant crashing on windows 10 machine with Core i7 Haswell processor / 32GB Ram. I Tried windows compatibility mode (set to Win 8) AS I saw some reports online that this worked but problem with crashing still persists. Quote Link to comment Share on other sites More sharing options...
PeteMacca Posted March 24, 2021 Share Posted March 24, 2021 Some of the crashes with the latest release can be fixed by: (1) updating the graphics driver If that doesn't fix it, try (2) turning OFF hardware acceleration in Edit>>Preferences>>Performance Quote Link to comment Share on other sites More sharing options...
JAON Posted March 24, 2021 Share Posted March 24, 2021 10 hours ago, PeteMacca said: Some of the crashes with the latest release can be fixed by: (1) updating the graphics driver If that doesn't fix it, try (2) turning OFF hardware acceleration in Edit>>Preferences>>Performance My Graphics Driver (NVIDIA GE Force GTX 760) Is up to date and hardware acceleration is switch off. AP is still crashing every time I try to edit a photo Can anyone confirm if Affinity provide support for this product apart from this forum? I need this for work and it's holding my production up. Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted March 24, 2021 Staff Share Posted March 24, 2021 14 minutes ago, JAON said: My Graphics Driver (NVIDIA GE Force GTX 760) Is up to date and hardware acceleration is switch off. AP is still crashing every time I try to edit a photo Can anyone confirm if Affinity provide support for this product apart from this forum? I need this for work and it's holding my production up. Were you using 1.8 before 1.9? If so, was that crashing as much? Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
JAON Posted March 24, 2021 Share Posted March 24, 2021 Honestly, I do not know what versions have been installed before. I usually just run updates when I see prompts. That said, if the previous version was 1.8 then I would say that was running fine on my machine. 1.9 is completely unusable. Is there a way to roll back versions? Quote Link to comment Share on other sites More sharing options...
Iris Cruz Garcia Posted March 24, 2021 Author Share Posted March 24, 2021 You`re right. I could deinstall the update and install the 1.8. again. But then I think, I lose my brushes, assets etc. But I`m not sure. Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted March 25, 2021 Staff Share Posted March 25, 2021 18 hours ago, JAON said: Is there a way to roll back versions? Only if you purchased from the Affinity Store and not the Microsoftt Store:https://store.serif.com/en-gb/update/windows/photo/1/ However I'd try the beta first: Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
Staff Chris B Posted March 25, 2021 Staff Share Posted March 25, 2021 17 hours ago, Iris Cruz Garcia said: You`re right. I could deinstall the update and install the 1.8. again. But then I think, I lose my brushes, assets etc. But I`m not sure. Export everything first and make a copy of your AppData folder whilst you're at it: Affinity Store version - Go to %AppData%\Affinity\Photo\ and rename the 1.0 folder to 1.1 Microsoft Store version - Go to %AppData%\Affinity\Photo\ and rename the 1.0 folder to 1.1 You can acccess the AppData folder by pressing the Windows key + R on your keyboard and then just type %AppData% Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
JAON Posted March 25, 2021 Share Posted March 25, 2021 I just rolled my version back to version 1.8.5.703 and I am still getting crashes. Even when an image is just opened (not edited). Happens after about 20 seconds. Will try beta versions now Quote Link to comment Share on other sites More sharing options...
Iris Cruz Garcia Posted March 25, 2021 Author Share Posted March 25, 2021 Thx, would you tell us please, how the beta works? Quote Link to comment Share on other sites More sharing options...
Maryrivermart Posted March 25, 2021 Share Posted March 25, 2021 I am getting constant crashes with the new version too. Hopeless. Unless Affinity addresses this quickly, I'm going to dump it and go back to Photoshop. I can't imagine I'll be alone. Quote Link to comment Share on other sites More sharing options...
RichardMH Posted March 25, 2021 Share Posted March 25, 2021 4 hours ago, Iris Cruz Garcia said: Thx, would you tell us please, how the beta works? Just download it from the forum below. Its a separate install. Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted March 26, 2021 Staff Share Posted March 26, 2021 15 hours ago, Maryrivermart said: I am getting constant crashes with the new version too. Hopeless. Unless Affinity addresses this quickly, I'm going to dump it and go back to Photoshop. I can't imagine I'll be alone. You haven't told us anything that you are doing, whether or not you've tried what was suggested in the third post in this thread. If you don't try and explain what you are doing, how can we fix it? Please use the guide at the top of the bugs forum on how to effectively report something to us: https://forum.affinity.serif.com/index.php?/forum/61-affinity-photo-beta-forums/ PeteMacca 1 Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
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