Makcraft Posted March 23, 2021 Share Posted March 23, 2021 Hello! I have been using Affinity Photo for a couple of years on a laptop PC, Affinity Photo worked flawlessly there (even if it is an old 4gen i5). I have upgraded to a new laptop PC this week (10gen i5) and more RAM and installed a fresh Affinity Photo there. And now it just keeps crashing, the program is Not Responding each time when i do something more than drawing lines. It happens if i use my old files, if i create new ones, or copy layers from PDF to new file. OLD SPEC - i5-4220Y CPU 1.60GHz, 8GB RAM, Windows 10 NEW SPEC - i5-1035G1, 1.00GHz, 16GB RAM, Windows 10 Also I've found a weird crash report DMP from yesterday, but i'm not sure is it connected to the issue. Maybe anyone had this issue? Not sure even what to fix - some help from the community would be helpful. 7297452d-8307-4257-bebf-7346119b9b9e.dmp Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted March 23, 2021 Share Posted March 23, 2021 Welcome to the Serif Affinity forums. I would start by opening Preferences (Edit > Preferences) and switching to the Performance section. At the bottom you will find a Hardware Acceleration option. If it is enabled, disable it and restart Photo. Does the problem still occur? Makcraft 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 17.7, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.7 Link to comment Share on other sites More sharing options...
Makcraft Posted March 23, 2021 Author Share Posted March 23, 2021 @walt.farell thank you very much! I've done this and it seems to work fine for now! I will test it out for a couple of days, but as far as I see - integrated graphics could be the reason. I will update after some testing. You're a saviour! Thanks! Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted March 23, 2021 Share Posted March 23, 2021 You're welcome. If you supply some info on the graphics adapter you have, and its driver levels, the Serif team may find it useful. You might also see if there are updated drivers you could try. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 17.7, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.7 Link to comment Share on other sites More sharing options...
Makcraft Posted March 23, 2021 Author Share Posted March 23, 2021 That laptop has just integrated Intel UHD Graphics (driver version 26.20.100.7926) Quote Link to comment Share on other sites More sharing options...
v_kyr Posted March 23, 2021 Share Posted March 23, 2021 19 minutes ago, Makcraft said: That laptop has just integrated Intel UHD Graphics (driver version 26.20.100.7926) It's probably due to the Intel GPU-drivers version here, since not all Intel driver versions do work gracefully together with the Affinity apps and specifically enabled OpenCL hardware acceleration then. You have to look through related Windows Bugs & Windows Beta forum section posts etc., if somebody there has posted if there is an Intel GPU-driver version which is known to work all right here! Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2 Link to comment Share on other sites More sharing options...
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