The program crashes when I try to make a new file or open a file.

[LeeComars]

I downloaded the latest version of Affinity Designer on March 18th.

The program shuts off when I try to make a new file or open a file.

My OS is Windows 10(x64).

I have checked the FAQs for this issue, but have not found a solution. (Others have mentioned conflicts with other applications, but I don’t have Capture One or D3DGear installed.

(https://forum.affinity.serif.com/index.php?/topic/44770-issues-caused-by-third-party-software)

I have also tried downloading the latest available GPU drivers. (as per

https://forum.affinity.serif.com/index.php?/topic/132016-affinity-designer-crashes-while-creating-new-document)

I have looked for the crash report (in the appdata/designer folder), but I was unable to find it.

Finally, I formatted my computer and tried installing Affinity Designer first, but it still crashes when I try to make a new file or open one.

 

Is there anything else I can try?

[carl123]

First go into...

Edit > Preferences > Performance

and disable (if enabled) Hardware Acceleration at the bottom of the dialogue 

Let us know if that improves things

[LeeComars]

Thank you for your quick response to my question.

I followed your instructions, however it appears that the Hardware Acceleration option was already disabled.

In an attempt to do a bit of problem solving, I attempted to enable it (so that I could subsequently disable it), but received an error message, "Unsupported Machine Configuration" It says that Windows 10.0.19042 is required, but that I am running 10.0.19041!

In any event, the hardware Acceleration remains disabled, but the program still crashes when I try to open a new file.

Please advise. 

Thank you.

[carl123]

Go back into...

Edit > Preferences > Performance

and change the Render to Warp

Let's see if that narrows it down

[Komatös]

41 minutes ago, LeeComars said:

... It says that Windows 10.0.19042 is required, but that I am running 10.0.19041!

You are running an outdated version of Windows 10 (2004). An update to version 2009 might help.

[LeeComars]

13 hours ago, carl123 said:

Go back into...

Edit > Preferences > Performance

and change the Render to Warp

Let's see if that narrows it down

Thank you soooooo much! It works now!!  

[carl123]

8 hours ago, LeeComars said:

Thank you soooooo much! It works now!!

OK, changing the Renderer to Warp effectively bypasses your graphics card as far as the app is concerned.

Bypassing the graphics card will mean that the app runs slower than it does when using the graphics card. (even without Hardware Acceleration enabled)

If your use of Designer is very light you may not notice any problems with the speed of it when using Warp but if you can get your graphics card working correctly then it will be faster

Normally, Serif will say to update your graphics driver to the latest version to cure any graphic card issues but as you say you have already done that there may be another issue going on.

If you want Serif to look into this further for you, could you please specify what graphics card you have and the driver version?

You may also want to try the 1.9.2 beta or wait until it is officially released and retry your graphics card after that