Brian Sechler Posted March 18, 2021 Posted March 18, 2021 I have 2 laptops both using windows. I'm using this pc and using windows 8.1. My other laptop is using windows 7. I can't login using the windows 7 pc, it says can't find a matching account. Any ideas please. Brian Quote
Alfred Posted March 18, 2021 Posted March 18, 2021 4 minutes ago, Brian Sechler said: it says can't find a matching account A simple typo is the most likely explanation. Double check that you aren’t doing something silly like transposing adjacent characters. Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.5.1 (iPad 7th gen)
walt.farrell Posted March 18, 2021 Posted March 18, 2021 8 minutes ago, Brian Sechler said: I can't login using the windows 7 pc, it says can't find a matching account. Just to be sure: are you trying to login to the Affinity Store or the forums? If the Store, are you trying to login from your browser or from the My Accounts dialog in one of the applications? If from My Accounts, which application and which release of the application, and where did you purchase it? And is that the same application and release and purchase location as the machine that works? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.4
Brian Sechler Posted March 18, 2021 Author Posted March 18, 2021 I did not buy anything I just created an account to ask some questions about the software. Will not work. I looked at my account settings but can't see the password I entered. Quote
walt.farrell Posted March 18, 2021 Posted March 18, 2021 So, to clarify, you're talking about logging in here in the forums, from your browser. Then as Alfred suggested, it's most likely a typo. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.4
Alfred Posted March 18, 2021 Posted March 18, 2021 If you don’t remember your password and you can’t retrieve it via your browser, the only option is to ask for it to be reset. Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.5.1 (iPad 7th gen)
Brian Sechler Posted March 18, 2021 Author Posted March 18, 2021 My password was correct. I did a change password. I entered my old password and the new and confirmed new. Now have a password., all is fine on this pc. Still can't login on windows 7 pc. Strange. Quote
Alfred Posted March 18, 2021 Posted March 18, 2021 As you say, Brian, strange. What error message do you get when you try to log in on your Windows 7 machine? Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.5.1 (iPad 7th gen)
Brian Sechler Posted March 18, 2021 Author Posted March 18, 2021 Ok, it says can't find Affinity Store account. Not looking for a store. I want to login to the forums only form both pcs. I want to view the tutorials before I buy the software. Quote
Brian Sechler Posted March 18, 2021 Author Posted March 18, 2021 (edited) Ok all got it. I did a google search for Affinity forums, login. It opened up to the forums page and I got the login section. I'm in. I didn't know there was to sections forums and stores. Sorry for my lack of knowledge in the Affinity world. I'm sure I will be buying the software looks very impressive. Thanks again to all for time and help. CASE CLOSED Edited March 18, 2021 by Brian Sechler walt.farrell and Alfred 2 Quote
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