douglas tucker Posted March 16, 2021 Posted March 16, 2021 (edited) Since updating to 1.9 - currently have 1.9.1.979, Affinity Photo will randomly disappear when I click on anything. For example if I'm working on an image and I go to select a brush (or any other tool) the program is suddenly gone as soon as I click. Sometime it will happen if I apply a crop and change brush size. Any click on anything can cause this to happen. I can't take a screen shot because it happens randomly and suddenly. I noticed this happens early on in a work session. If I manage to work for 15 minutes or so the program usually remains stable for the rest of the session, at least so far. Usually after starting the program again after this happens and reloading the image the program is then stable for the rest of the session. All edit are gone as there is no chance to save when this happens. It doesn't matter what format my image is in. I have no other programs running at the same time. I have plenty of memory. I'm using Windows 10 and have all updates, and drivers are all current. There are no viruses. This never happened in 1.7 or 1.8. There is nothing in the crash report. I'm very frustrated and considering going back to earlier version if this is not fixed. Edited March 16, 2021 by douglas tucker Quote
walt.farrell Posted March 16, 2021 Posted March 16, 2021 Welcome to the Serif Affinity forums. You might check near the bottom of your Preferences, Performance panel to see if you have Hardware Acceleration (OpenCL) enabled. If so, disable it and see if that resolves your problems after you restart Photo. That's a new 1.9 function that has caused problems for some users. If you got any crash reports, you might upload one here, and Serif will be able to tell more about what's happening. You could also see if the 1.9.2 beta performs better for you. You can find the latest one near the top of the Photo Beta on Windows forum: https://forum.affinity.serif.com/index.php?/forum/34-photo-beta-on-windows/ It will install alongside your retail version. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.4
douglas tucker Posted March 16, 2021 Author Posted March 16, 2021 Walt, Thanks for the quick reply. It was disabled. Apparently my computer is not compatible with OpenCL so there was no check mark in the box. I have the correct operating system but apparently not the GPU required. Thanks, Doug Quote
walt.farrell Posted March 16, 2021 Posted March 16, 2021 Too bad. In any case, a crash report (or two) would probably be useful in diagnosing the issue you're having. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.4
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