choros Posted March 16, 2021 Posted March 16, 2021 Hi, I bought the program on appstore and it can't be downloaded. best regards Pavel Quote
loukash Posted March 16, 2021 Posted March 16, 2021 Which OS? Kterou verzi systému máš? Quote MacBookAir 15": MacOS Ventura > Affinity v1, v2, v2 beta // MacBookPro 15" mid-2012: MacOS El Capitan > Affinity v1 / MacOS Catalina > Affinity v1, v2, v2 beta // iPad 8th: iPadOS 16 > Affinity v2
Staff Lee D Posted March 19, 2021 Staff Posted March 19, 2021 @choros Welcome to the forums. We don't have any control over Mac App Store downloads but below are some suggestions to try: 1, Try refreshing the App Store page before downloading using CMD + R 2, Log out of the App Store app and back in again 3, Log out of the App Store, restart your OS and then log back in We did have reports of users on older versions of macOS having issues downloading anything from the App Store, not just our apps. This was due to an Apple issue which I believe has since been resolved. Quote
loukash Posted March 19, 2021 Posted March 19, 2021 1 hour ago, Lee D said: users on older versions of macOS having issues downloading anything from the App Store If by "older versions of macOS" you mean anything from Snow Leopard up to Catalina: Oh yeah, I can surely confirm that. It doesn't affect only Serif products – in fact there have been serious widespread issues downloading Apple's own apps like Logic and GarageBand recently – and on some OS versions it's been worse than on others. Hence my initial question: "Which OS?" Quote MacBookAir 15": MacOS Ventura > Affinity v1, v2, v2 beta // MacBookPro 15" mid-2012: MacOS El Capitan > Affinity v1 / MacOS Catalina > Affinity v1, v2, v2 beta // iPad 8th: iPadOS 16 > Affinity v2
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