FuzzyIan Posted March 15, 2021 Share Posted March 15, 2021 Using both the release version AND latest beta (1.9.2.1005) of Affinity Photo will sometimes crash the graphics driver on my HP Laptop when OpenCL acceleration is used. This is (unfortunately) not repeatable. E.g. - I've just successfully run 3 benchmarks, but on the 4th it crashed. It's an HP Probook 450 G6. CPU is Intel(R) Core(TM) i7-8565U. GPU is Intel(R) UHD Graphics 620 I'm using the latest Intel (not HP) video drivers, version 27.20.100.9316 (2/18/2021). Windows version is 20H2 (Build 19042.867) When the graphics driver crashes, Affinity Photo just hangs. The only way to recover that I've found is to shut it down via Task Manager. I get the following in the Event Log related to the driver crash: Event ID 4101 - Display driver igfx stopped responding and has successfully recovered. Nothing seems to be logged in \AppData\Roaming\Affinity\Photo\1.0 (Beta)\CrashReports (or the equivalent directory for the release version). Thanks for anything that can be done to make this work better. Turning off OpenCL seems the only solution for me at the moment. Link to comment Share on other sites More sharing options...
Mark Ingram Posted March 15, 2021 Share Posted March 15, 2021 @FuzzyIan, do you have anything in your log file? %APPDATA%\Affinity\Photo\1.0 (Beta)\Log.txt When it hangs, can you go to Task Manager, find Photo, right click and choose "Create dump". Then upload the dump file to Dropbox or similar (will be quite large, over 1GB normally). Link to comment Share on other sites More sharing options...
krbo Posted March 15, 2021 Share Posted March 15, 2021 May I suggest you to go back to a previous drivers release?Intel HD 620 drivers download It's a 27.20.100.9168 version - just install it over one you have. I'm suggesting this as I'm using HD 630 and latest drivers (9316) are terrible on Win10 20H2 (19042.867) - constantly after each restart repeats partial install and more importantly crashed Topaz AI plugins (some nasty OpenGL2.0 crash) Reverting helped (I've tested that twice to be sure), maybe will do something for you also Link to comment Share on other sites More sharing options...
FuzzyIan Posted March 15, 2021 Author Share Posted March 15, 2021 @Mark Ingram Thanks for the reply. I've attached the log file. It crashed twice for me this morning - but since your reply I've done all I can to make it misbehave and it's been perfect. If/when it does crash again I'll send the dump. @krbo Thanks for the driver suggestion. I use Topaz labs (denoise, sharpen and gigapixel) pretty extensively, bith as plug-ins to Affinity Photo and as standalones. This current driver has given me no issues at all with using them. The previous one did. The fun of computers, eh? Makes me glad I'm not a programmer / in QA! Tracking down bugs must be a nightmare when experiences differ so. If I ever manage to get the crashing to be repeatable (or at least find a way of triggering it a bit more frequently than at present) then I'll try rolling back to the version you suggest. Log.txt krbo 1 Link to comment Share on other sites More sharing options...
Mark Ingram Posted March 15, 2021 Share Posted March 15, 2021 29 minutes ago, FuzzyIan said: Tracking down bugs must be a nightmare when experiences differ so. Yes 😂 RichardMH and kenmcd 2 Link to comment Share on other sites More sharing options...
FuzzyIan Posted March 16, 2021 Author Share Posted March 16, 2021 (edited) I managed to get the Beta to crash again this morning on a Benchmark run. It displayed the first two results (Vector Single & Vector Multi), then hung before anything else was displayed. Same errors in event log as in my first post. The .exe was pegged at a fairly constant ~28% CPU usage and 0% GPU usage in task manager prior to writing the dump files and terminating it. I gave it what turned out top be around 8 mins from when the "Display driver igfx stopped responding" was logged in Event Viewer just to make sure it was definitely crashed... The dump file (2.6 GB!) is here: https://www.dropbox.com/s/9yn0pz0vrtnsx01/Photo.DMP?dl=0 Not sure if it was needed, but the dump from the crashhandler is here: https://www.dropbox.com/s/s5ladsi58l4p57d/crashpad_handler.DMP?dl=0 Let me know when you've managed to grab them, as I could do with the space back in my DropBox. Good luck! Edited March 16, 2021 by FuzzyIan More info added, Link to comment Share on other sites More sharing options...
Mark Ingram Posted March 16, 2021 Share Posted March 16, 2021 1 hour ago, FuzzyIan said: I managed to get the Beta to crash again this morning on a Benchmark run. It displayed the first two results (Vector Single & Vector Multi), then hung before anything else was displayed. Same errors in event log as in my first post. The .exe was pegged at a fairly constant ~28% CPU usage and 0% GPU usage in task manager prior to writing the dump files and terminating it. I gave it what turned out top be around 8 mins from when the "Display driver igfx stopped responding" was logged in Event Viewer just to make sure it was definitely crashed... The dump file (2.6 GB!) is here: https://www.dropbox.com/s/9yn0pz0vrtnsx01/Photo.DMP?dl=0 Not sure if it was needed, but the dump from the crashhandler is here: https://www.dropbox.com/s/s5ladsi58l4p57d/crashpad_handler.DMP?dl=0 Let me know when you've managed to grab them, as I could do with the space back in my DropBox. Good luck! I've downloaded them, but not inspected them yet, if you'd like to clear your Dropbox account 🙂 Link to comment Share on other sites More sharing options...
Kimmo Halonen Posted May 17, 2021 Share Posted May 17, 2021 Hi, We too are experiencing this with our users. HP laptops here as well. Let us know if you need additional information/dumps. Thanks, -kimmo Link to comment Share on other sites More sharing options...
simono Posted February 23, 2022 Share Posted February 23, 2022 I am experiencing the same problem. Link to comment Share on other sites More sharing options...
rcapitao Posted June 28, 2022 Share Posted June 28, 2022 Hi. I have the same problem, same Intel UHD Graphics 620. By turning off OpenCL it does not crash, but I would like to use hardware acceleration. Any news of how to solve this? Thank you Rui Link to comment Share on other sites More sharing options...
PeteMacca Posted June 30, 2022 Share Posted June 30, 2022 Hey @rcapitao There's been no improvement that I can see. I too am using the Intel UHD 620. Link to comment Share on other sites More sharing options...
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