PedroUK Posted March 14, 2021 Share Posted March 14, 2021 I have affinity photo and affinity designer on my laptop. However that laptop is dying (serious key problems) Can I re-down load these package onto my new laptop please? Quote Link to comment Share on other sites More sharing options...
jmwellborn Posted March 14, 2021 Share Posted March 14, 2021 Welcome to the forums @PedroUK😊 If your new laptop has the same OS as the existing one, i.e. Mac to Mac, or Windows to Windows, then you can download Photo and Designer to the new device without a problem. If you are changing from Mac to Windows, or from Windows to Mac, then you will have to purchase the apps again. This is because they have been developed for two entirely different OS. Hope this helps. Another time, when you wish to post on these forums, it would be a good idea to use a more descriptive title as people will find your entry much faster. “Title” is confusing, but it means the subject of our queries, rather than our honorific (Dr. Mrs. Gen. Rev. etc.) StevenS 1 Quote 24" iMAC Apple M1 chip, 8-core CPU, 8-core GPU, 16 GB unified memory, 1 TB SSD storage, Ventura 13.6.7. Photo, Publisher, Designer 1.10.5, and 2.5.5. MacBook Pro 13" 2020, Apple M1 chip, 16GB unified memory, 256GB SSD storage, Ventura 13.6.7. Publisher, Photo, Designer 1.10.5, and 2.1.1. iPad Pro 12.9 2020 (4th Gen. IOS 16.6.1); Apple pencil. Wired and bluetooth mice and keyboards. Link to comment Share on other sites More sharing options...
PedroUK Posted March 14, 2021 Author Share Posted March 14, 2021 It is Windows 10 to windows 10. So I will look at that tomorrow. Thank you for your response. Quote Link to comment Share on other sites More sharing options...
jmwellborn Posted March 16, 2021 Share Posted March 16, 2021 You are welcome @PedroUK ! Quote 24" iMAC Apple M1 chip, 8-core CPU, 8-core GPU, 16 GB unified memory, 1 TB SSD storage, Ventura 13.6.7. Photo, Publisher, Designer 1.10.5, and 2.5.5. MacBook Pro 13" 2020, Apple M1 chip, 16GB unified memory, 256GB SSD storage, Ventura 13.6.7. Publisher, Photo, Designer 1.10.5, and 2.1.1. iPad Pro 12.9 2020 (4th Gen. IOS 16.6.1); Apple pencil. Wired and bluetooth mice and keyboards. Link to comment Share on other sites More sharing options...
Margaret B Posted March 20, 2021 Share Posted March 20, 2021 (edited) Hi, My issue is similar to Pedro's above. Except all I did was change my hard drive as the other was dying, etc. Sadly the data transfer was not as smooth as it should have been but about 95% of my files, thank goodness for the Cloud, were recovered. Am in the process of downloading app's again. I have the same Operating System, Windows 10, etc. I have my product Keys (Designer and Publisher) but the links in the email to download are not working. So I went to the Affinity Store to log into my account with the email address (above) that was used to buy the product and it keeps telling me that tne email is not recognized! I thought that maybe I had forgotten the PW, so I did that. What cracked me up is that while it said it didn't recognize the email, it allowed me to change the PW, lol! I need to get these downloaded, but cannot get to the account I am sure I set up. Can you assist? Thank you! Margaret p.s. I found the actual purchase receipt emails and DID find the Download button (yay!), however, when I go to download, it takes me to the Affinity Store, and I get the same message that my email is not recognized. Edited March 20, 2021 by Margaret B Added a new fact Quote Link to comment Share on other sites More sharing options...
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