Affinity Publisher Crashing when opening software after update

[TASHARP]

Affinity program will not open any previous files and crashes when I open the software. I'm against deadlines...Please Please help!!!!

ed214ab5-378d-43a9-bdea-dc2d269f7727.dmp

[v_kyr]

Hi and welcome @TASHARP!

If you are able to reach the Preferences settings before crashing, switch there to the Performance settings and disable the hardware acceleration settings. Afterwards restart and retry. 

• If you can't reach the performance preferences settings, since the app crashes before, then alter and disable the hardware acceleration setting manually from outside and start and tryout the app afterwards. - Alternatively you can also use and tryout this tool to disable the settings.

Or you can try out one of the latest Beta builds which should have addressed many issues related to these OpenCL issues!

If all above mentioned doesn't help, look for possible Affinity crash reports, which should then hopefully tell the cause of all evil ...

• [FAQ] Where to find Crash Reports 

[Dan C]

Hi @TASHARP,

Welcome to the Affinity forums

I can see you reported the FAQ post and provided your crash report with this moderation report, so I have attached this to your original post here for you.

In regards to the issue you're experiencing, our latest update implemented OpenCL Hardware Acceleration to Windows, which utilises your Graphics Card to help render the Affinity document.
A few users are experiencing issues with this enabled, the number one cause of which is outdated Graphics Card drivers. Please visit the correct manufactures link below to download the latest driver available -

- Intel: https://www.intel.com/content/www/us/en/support/detect.html
- Nvidia: https://www.geforce.com/drivers
- AMD: https://www.amd.com/en/support/kb/faq/gpu-driver-autodetect 

Note: you may need to go direct to your PC manufactures website for the driver, if you see a warning regarding 'OEM drivers' when trying to install one from the above sites.

Once downloaded and installed, please restart your computer and then launch the Affinity app again.

Please do let us know by replying here if this helps!