DorothyG Posted March 13, 2021 Share Posted March 13, 2021 I download the .dmg file but when I double click it, it says "image not recognized. Quote Link to comment Share on other sites More sharing options...
Seneca Posted March 13, 2021 Share Posted March 13, 2021 33 minutes ago, DorothyG said: I download the .dmg file but when I double click it, it says "image not recognized. Hi @DorothyG Try to re-download it. The file might have been corrupted during the download. It's rare but it does happen. Quote 2017 27” iMac 4.2 GHz Quad-Core Intel Core i7 • Radeon Pr 580 8GB • 64GB • Ventura 13.6.4. iPad Pro (10.5-inch) • 256GB • Version 16.4 Link to comment Share on other sites More sharing options...
DorothyG Posted March 13, 2021 Author Share Posted March 13, 2021 Thanks I've re-downloaded it a number of times including using one link from the Affinity people. Still the same message. Quote Link to comment Share on other sites More sharing options...
grafiksol Posted March 15, 2021 Share Posted March 15, 2021 Could you offer the details of the MacOS version you are running? (Apple Menu:About this Mac) Also, if you have your mouse (or trackpad) configured for a "secondary click" function, could you right-click on the Affinity .dmg file you have downloaded, choose "Open With" and advise what application shows as "default?" Quote Link to comment Share on other sites More sharing options...
DorothyG Posted March 16, 2021 Author Share Posted March 16, 2021 Thank you for your help, Grafiksol. Affinity support suggested downloading the app from a different browser and it worked!! Quote Link to comment Share on other sites More sharing options...
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