LodewijkS Posted March 13, 2021 Share Posted March 13, 2021 Affinity Photo 1.9.1 hangs when I try to open the attached psd-file. The file is less than a megabyte, so that shouldn't take so long. Director-Actor Template.psd Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted March 14, 2021 Staff Share Posted March 14, 2021 Hey LodewijkS, I've just tried this in retail and beta and both seem to open it. There's only 2 font layers and 2 pixel layers so I'm surprised by this. Have you ever successfully opened this in an older version of the app? Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
LodewijkS Posted March 15, 2021 Author Share Posted March 15, 2021 No, I've tried to open it with 1.9.0 and then upgraded to 1.9.1 which also didn't work. I'm using Affinity of windows 10, fully updated. The only way to close affinity is by forcing shutdown in Task Manager. CPU usage is somewhere between 15% and 20% the whole time. Memory usage is stable: If you need more info, let me know. Quote Link to comment Share on other sites More sharing options...
Komatös Posted March 15, 2021 Share Posted March 15, 2021 I can confirm that the PSD file loads properly and displays quite quickly. Are all drivers up to date? Especially the motherboard drivers and the graphics card drivers? Quote AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 23H2 (22631.3085) AMD A10-9600P | dGPU R7 M340 (2 GB) | 8 GB DDR4 2133 MHz | Windows 10 Home 22H2 (1945.3803) Affinity Suite V 2.3.1 & Beta 2.(latest) Better translations with: https://www.deepl.com/translator Need a system wide color picker? Try Microsoft's (New) Power Toys Need a robust PDF Solution? Have a look at Stirling PDF There's nothing you get used to faster than working slowly! Link to comment Share on other sites More sharing options...
LodewijkS Posted March 16, 2021 Author Share Posted March 16, 2021 Okay, I opened the file on another laptop that still had version 1.8.3. No problems there. I upgraded to 1.9.1 and the file still opened correctly. I reinstalled Affinity on this laptop, but that didn't help. Is there a logfile or something that I can see to troubleshoot? Quote Link to comment Share on other sites More sharing options...
Komatös Posted March 16, 2021 Share Posted March 16, 2021 Here you can find the log file: %appdata%\Roaming\Affinity\Photo\1.0\log.txt Be sure that all drivers from the laptop are up to date. Chris B 1 Quote AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 23H2 (22631.3085) AMD A10-9600P | dGPU R7 M340 (2 GB) | 8 GB DDR4 2133 MHz | Windows 10 Home 22H2 (1945.3803) Affinity Suite V 2.3.1 & Beta 2.(latest) Better translations with: https://www.deepl.com/translator Need a system wide color picker? Try Microsoft's (New) Power Toys Need a robust PDF Solution? Have a look at Stirling PDF There's nothing you get used to faster than working slowly! Link to comment Share on other sites More sharing options...
LodewijkS Posted March 16, 2021 Author Share Posted March 16, 2021 Found it in %appdata%\Affinity\Photo\1.0\log.txt but the file was empty Quote Link to comment Share on other sites More sharing options...
Komatös Posted March 16, 2021 Share Posted March 16, 2021 Ok, start Photo and then look at the log.txt again. Quote AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 23H2 (22631.3085) AMD A10-9600P | dGPU R7 M340 (2 GB) | 8 GB DDR4 2133 MHz | Windows 10 Home 22H2 (1945.3803) Affinity Suite V 2.3.1 & Beta 2.(latest) Better translations with: https://www.deepl.com/translator Need a system wide color picker? Try Microsoft's (New) Power Toys Need a robust PDF Solution? Have a look at Stirling PDF There's nothing you get used to faster than working slowly! Link to comment Share on other sites More sharing options...
LodewijkS Posted March 16, 2021 Author Share Posted March 16, 2021 Ah, now I have something in the file. Nothing spectacular thought Log.txt Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted March 19, 2021 Staff Share Posted March 19, 2021 @LodewijkS what spec is the other machine? Can you go to Preferences > Performance and disable OpenCL and see if that solves it? Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
Staff Chris B Posted March 19, 2021 Staff Share Posted March 19, 2021 If it is OpenCL - can you try the beta as it's had a number of OpenCL fixes: Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
LodewijkS Posted March 19, 2021 Author Share Posted March 19, 2021 Yep, it's openCL. I'll try de beta and see if this fixes the issue. Quote Link to comment Share on other sites More sharing options...
LodewijkS Posted March 19, 2021 Author Share Posted March 19, 2021 The beta also hangs on this file. The other machine has an intel i5 8250U CPU and a nVidia MX150 GPU. Quote Link to comment Share on other sites More sharing options...
Mark Ingram Posted March 19, 2021 Share Posted March 19, 2021 9 minutes ago, LodewijkS said: The beta also hangs on this file. The other machine has an intel i5 8250U CPU and a nVidia MX150 GPU. Firstly, try disabling hardware acceleration in Preferences. If that works, you may need to try updating your drivers before re-enabling the option. We've heard a few customers report document loading hangs their machines, and updating drivers has fixed it. Quote Link to comment Share on other sites More sharing options...
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