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Application hangs when opening psd file


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No, I've tried to open it with 1.9.0 and then upgraded to 1.9.1 which also didn't work. I'm using Affinity of windows 10, fully updated. The only way to close affinity is by forcing shutdown in Task Manager.

CPU usage is somewhere between 15% and 20% the whole time. Memory usage is stable:
image.png.85409e3d71ea043ea85c5934c280677d.png

If you need more info, let me know.

 

 

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I can confirm that the PSD file loads properly and displays quite quickly.

Are all drivers up to date? Especially the motherboard drivers and the graphics card drivers?

AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB  | 32 GB DDR4 3200MHz | Windows 11 Pro 23H2 (22631.3085)
AMD A10-9600P | dGPU R7 M340 (2 GB)  | 8 GB DDR4 2133 MHz | Windows 10 Home 22H2 (1945.3803) 

Affinity Suite V 2.3.1 & Beta 2.(latest)
Better translations with: https://www.deepl.com/translator  
Need a system wide color picker? Try Microsoft's (New) Power Toys
Need a robust PDF Solution? Have a look at Stirling PDF

There's nothing you get used to faster than working slowly!

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Okay, I opened the file on another laptop that still had version 1.8.3. No problems there. I upgraded to 1.9.1 and the file still opened correctly.

I reinstalled Affinity on this laptop, but that didn't help. Is there a logfile or something that I can see to troubleshoot?

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Here you can find the log file: %appdata%\Roaming\Affinity\Photo\1.0\log.txt

Be sure that all drivers from the laptop are up to date. 

AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB  | 32 GB DDR4 3200MHz | Windows 11 Pro 23H2 (22631.3085)
AMD A10-9600P | dGPU R7 M340 (2 GB)  | 8 GB DDR4 2133 MHz | Windows 10 Home 22H2 (1945.3803) 

Affinity Suite V 2.3.1 & Beta 2.(latest)
Better translations with: https://www.deepl.com/translator  
Need a system wide color picker? Try Microsoft's (New) Power Toys
Need a robust PDF Solution? Have a look at Stirling PDF

There's nothing you get used to faster than working slowly!

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Ok, start Photo and then look at the log.txt again.

AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB  | 32 GB DDR4 3200MHz | Windows 11 Pro 23H2 (22631.3085)
AMD A10-9600P | dGPU R7 M340 (2 GB)  | 8 GB DDR4 2133 MHz | Windows 10 Home 22H2 (1945.3803) 

Affinity Suite V 2.3.1 & Beta 2.(latest)
Better translations with: https://www.deepl.com/translator  
Need a system wide color picker? Try Microsoft's (New) Power Toys
Need a robust PDF Solution? Have a look at Stirling PDF

There's nothing you get used to faster than working slowly!

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9 minutes ago, LodewijkS said:

The beta also hangs on this file.

The other machine has an intel i5 8250U CPU and a nVidia MX150 GPU.

Firstly, try disabling hardware acceleration in Preferences. If that works, you may need to try updating your drivers before re-enabling the option. We've heard a few customers report document loading hangs their machines, and updating drivers has fixed it. 

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