Geoff11 Posted March 13, 2021 Posted March 13, 2021 Hello, I now have version 1.9.1.979 of Affinity Photo and although previous versions have crashed from time to time, this version is far worse. I am using a Lenovo desk top, 64 bit, 16 GB ram and Windows 8.1. What can I or you do to stop this annoying feature of the program? I much prefer using Affinity Photo to Photoshop which I previously used. Please help so I don't have to return to that program. Thank you, Geoff. Quote
Gnobelix Posted March 14, 2021 Posted March 14, 2021 Hello @Geoff11, Welcome to the forum. Which graphics chip does your system use, is the graphics driver is up to date? Disable OpenCl, is always worth trying. Cheers Quote Affinity Photo 2.6: Affinity Photo 1.10.6: Affinity Designer 2.6: Affinity Designer 1.10.6: Affinity Publisher 2.6: Affinity Publisher 1.10.6: Windows 11 Pro (Version 24H2 Build (26100.3915)
Geoff11 Posted March 15, 2021 Author Posted March 15, 2021 Hello Gnobelix, Thank you for replying. I'm new to forums and I don't know too much about computers. The graphics card is a NVIDIA GeForce GT630 with 2 GB and version 9.18.13.2702. I have never updated the graphics driver but I will try to do it. I will also try to find the "Preferences" and the "OpenCl" if I can work out how to do it. Many thanks. Quote
Gnobelix Posted March 16, 2021 Posted March 16, 2021 20 hours ago, Geoff11 said: Hello Gnobelix, Thank you for replying. I'm new to forums and I don't know too much about computers. The graphics card is a NVIDIA GeForce GT630 with 2 GB and version 9.18.13.2702. I have never updated the graphics driver but I will try to do it. I will also try to find the "Preferences" and the "OpenCl" if I can work out how to do it. Many thanks. Hello Geoff11, Follow these steps: go to Menu bar Edit Preferences Performance disable OpenCL as described above. Cheers Leigh 1 Quote Affinity Photo 2.6: Affinity Photo 1.10.6: Affinity Designer 2.6: Affinity Designer 1.10.6: Affinity Publisher 2.6: Affinity Publisher 1.10.6: Windows 11 Pro (Version 24H2 Build (26100.3915)
Geoff11 Posted March 16, 2021 Author Posted March 16, 2021 Hello Gnobelix, I have carried out all your suggestions and so far no more crashes and the program seems to run faster. I'm delighted you managed to help me sort my problem - much appreciated and again, many thanks. Geoff11 Quote
Gnobelix Posted March 17, 2021 Posted March 17, 2021 You’re welcome. heers Quote Affinity Photo 2.6: Affinity Photo 1.10.6: Affinity Designer 2.6: Affinity Designer 1.10.6: Affinity Publisher 2.6: Affinity Publisher 1.10.6: Windows 11 Pro (Version 24H2 Build (26100.3915)
clivethorp Posted March 17, 2021 Posted March 17, 2021 I have the same problem and have reverted to the excellent 1.8.5 until this is fixed. The1.9 Beta versions do not work for me either but these Beta links below may perhaps work for you. https://forum.affinity.serif.com/index.php?/topic/136812-affinity-photo-windows-customer-beta-192997/ Alternatively You can always download 1.8.5 (or earlier) from the below link: https://store.serif.com/en-gb/update/windows/photo/1/ Clive Quote
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