Pam Allen Posted March 12, 2021 Posted March 12, 2021 I have installed the Affinity Photo update 1.9.1.979. I have an HP Laptop running Windows 10. Since installing this update, it turns my computer off as soon as I start editing a photo. This happens with RAW and JPEG files. How can I solve this issue? Quote
carl123 Posted March 12, 2021 Posted March 12, 2021 48 minutes ago, Pam Allen said: it turns my computer off Does it literally turn it off? or does it just hang? any Windows error message? Quote To save time I am currently using an automated AI to reply to some posts on this forum. If any of "my" posts are wrong or appear to be total b*ll*cks they are the ones generated by the AI. If correct they were probably mine. I apologise for any mistakes made by my AI - I'm sure it will improve with time.
Pam Allen Posted March 13, 2021 Author Posted March 13, 2021 For a few seconds Affinity is un-responsive. Then all goes black. Laptop does not 'wake up' by pressing space bar or mouse activity. I only get a response when I hit the power switch and wait for it to boot up again. Quote
v_kyr Posted March 13, 2021 Posted March 13, 2021 In order to find out the reason for these crashes you have to look after by Affinity or the Windows system generated crash reports and log files. You can look if Affinity generated some crash reports (dump files) before exciting and crashing the system ... [FAQ] Where to find Crash Reports ... also if app crashes do tear down the operating system, then Windows should possibly also store a bunch of logging messages related to the cause ... How to View Windows 10 Crash Logs and Error Logs How to view crash logs in Windows 10 That behavior is probably related to GPU hardware acceleration handling and so GPU driver crashes if it shuts down the laptop. You can also download and try out if the latest ... Affinity Photo Windows Customer Beta - 1.9.2.1005 ... and see if it behaves (hopefully) different here. Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2
NotMyFault Posted March 13, 2021 Posted March 13, 2021 And not to forget disable OpenCL in preferences->Performance of Photo Install latest OS updates and GPU driver (from HP, or NVidia if available) Activate default settings in GPU driver, and windows display settings (if changed) Activate „performance“ power plan in Windows connect power adapter (do not use battery alone) during tests. Quote Mac mini M1 A2348 | MBP M3 Windows 11 - AMD Ryzen 9 5900x - 32 GB RAM - Nvidia GTX 1080 LG34WK950U-W, calibrated to DCI-P3 with LG Calibration Studio / Spider 5 | Dell 27“ 4K iPad Air Gen 5 (2022) A2589 Special interest into procedural texture filter, edit alpha channel, RGB/16 and RGB/32 color formats, stacking, finding root causes for misbehaving files, finding creative solutions for unsolvable tasks, finding bugs in Apps. I use iPad screenshots and videos even in the Desktop section of the forum when I expect no relevant difference.
carl123 Posted March 14, 2021 Posted March 14, 2021 On 3/12/2021 at 12:34 PM, Pam Allen said: How can I solve this issue? Can you go into... Edit > Preferences > Performance and switch off (untick) Hardware Acceleration (if enabled) Please then retest and see if that alone cures the problem If not, please go back into Edit > Preferences > Performance and change the Renderer setting to Warp (leave Hardware acceleration off) Please then retest and let us know if the problem is now cured The above 2 steps will help determine (or eliminate) where the problem lies and what the next course of action will be. Quote To save time I am currently using an automated AI to reply to some posts on this forum. If any of "my" posts are wrong or appear to be total b*ll*cks they are the ones generated by the AI. If correct they were probably mine. I apologise for any mistakes made by my AI - I'm sure it will improve with time.
Pam Allen Posted March 28, 2021 Author Posted March 28, 2021 Thank you Carl 123. That appears to have solved my problem. I changed both settings. Not MY Fault and v_kyr - Thank you for your suggestions. Unfortunately they go beyond my technical understandings. I'll have to wait for the 'Boy Genius" (aka Grandson) to explain them to me step-by-step. Quote
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