Affinity Photo crashes on start - nothing works

[Miri]

Hi,

I just started using the 90 Day trial of Affinity Photo on my new microsoft surface pro 7, not expecting any problems. But it crashes the moment I load a picture. It feels like I tried everything mentioned here:

Updating the graphics drivers manually

Uninstall - Reinstall

Checking the hardware acceleration which is checked off in the settings and also the right command line (False) is there.

I wanted to try the beta but couldn´t access it with my 90 day trial code. 

The Log says:

[DXCore] Error 0x80004002 (298): Failed to create adapter factory!
[DXCore] Error 0x80004002 (298): Failed to create adapter factory!
[DXCore] Error 0x80004002 (298): Failed to create adapter factory!
    Installed
Wintab: Failed to load Wintab32.dll
Wintab: Failed to create tablet context
Exit

I attached the crash reports as well.

I would really appreciate help with this. I wanted to buy the complete affinity suite but it if doesn´t run on the surface, I can´t make use of it.

 

Thanks.

Miri

 

eb4f671b-cb48-4519-9b03-8ff9662bbd72.dmp

 

 

 

d32a7829-0355-4a2d-98e8-03dfcdbf5313.dmp

Edited March 11, 2021 by Miri

[Mark Ingram]

Hi @Miri, I've looked at the crash dumps, and unfortunately I can only see that it's crashing inside .NET somewhere. The log file you provided shows a clean startup and shutdown (the "Exit" on the last line indicates shutdown was OK, and not a crash). Do you have a log file from the crash itself?

[Miri]

Hi @Mark Ingram thanks for looking into it! Where would I find a crash log file? 

I tried to repair the .NET Framework before but the repairtool is very cryptic I can't make sense of it. I am not even sure if it finds a problem or not. If I just run it and let it repair things nothing changes and affinity still doesn't work afterwards. I don't know if I should just uninstall and reinstall .NET Framework, I am not sure if that's safe? It's a new computer and I don't want to do anything that will corrupt warranty. What do you think?

 

Edited March 12, 2021 by Miri

[Miri]

It seems to be working now. The Intel Driver Service Updater Thing I had installed yesterday just gave me a fresh new update and now Affinity Photo seems to be working. So I recommend, anyone with Intel Graphics who still has the problem should try to update their graphic drivers again.