Publisher and all running programs unresponsive

[Andrew Jones]

Hi, I encountered this problem two days ago (10 March 2021). When I open and begin to work in Affinity Publisher (version 1.9.1.979), my entire system grinds to a standstill. Affinity Publisher itself becomes extremely slow (e.g. it took 30 minutes to export a 44 page document to PDF yesterday), and all other running programs become unresponsive. For example, when I try to switch to other running programs such as Adobe Acrobat, Microsoft Outlook and Google Chrome, they all have a 'Not Responding' message in the title bar. Affinity Publisher frequently hangs with a 'Not Responding' message in the title bar (see attached image), and the program often closes and reopens when I try to switch between programs. If I do not open Publisher, my computer runs normally.

My system details are as follows:

Windows 10 Home (Version 20H2 / OS Build 19042.867)

Processor: Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz

Installed RAM: 8.00 GB

System Type: 64-bit

PS: Prior to 10 March 2021, this problem had not surfaced in any form. Publisher was running perfectly, and it did not impact the performance of other programs.

[stokerg]

Hi @Andrew Jonesand Welcome to the Forums,

Are you still having this issue with 1.9.2?

 

[Andrew Jones]

Hi stokerg, and thanks for the welcome to the forum 🙂

Unfortunately, I am still experiencing this issue with 1.9.2.1035

I mainly develop A5 Learner Guides (typically 44 pages in length) with photos on every page (typically around 300MB combined). I do not embed the photos - I only ever link them, so the Publisher document itself rarely gets any larger than 5MB.

When I opened one of the Learner Guides this morning and started scrolling through the pages, Publisher became unresponsive within about 15 seconds, then closed and reopened three times. I had Microsoft Outlook and File Explorer running at the same time, and they too became unresponsive.