Affinity 1.9.1.979 crashes on file open with Windows 10

[charley]

Affinity 1.9.1.979 crashes on file open

I just did a new windows 10 install and installed affinity   1.9.1.979. When I try to open an image file, Affinity crashes so this new version is not usable. I had the same problem with my previous windows installation .. the 1.9.1.979  version crashed on any attempt to open a file so I went back to an earlier Affinity version which I was able to work with. I was hoping with a new windows install the problem would go away but that does not look like the case. 

The preference selection Hardware Acceleration option is not enabled for OpenCL compute acceleration.

 

I have attached logs files from two instances. 

acd2492f-eb04-497c-bc55-8c3648a3706c.dmp def26821-d6a4-46fe-a621-f377e4e8178f.dmp

[v_kyr]

Both of your crash reports do tell here, a crash due to a read access violation in nvwgf2umx.dll, which is part of the Nvidia graphics driver!

Quote

Operating system: Windows NT
                  6.2.19041 804
CPU: amd64
     family 6 model 60 stepping 3
     8 CPUs

GPU: UNKNOWN

Crash reason:  EXCEPTION_ACCESS_VIOLATION_READ
Crash address: 0xffffffffffffffff
Process uptime: 575 seconds

Thread 71 (crashed)
 0  nvwgf2umx.dll + 0xedf5e
    rax = 0x0000013ce9852450   rdx = 0x0000000000000001
    rcx = 0x000c0c0c7d7d7d41   rbx = 0x0000013ce98a9400
    rsi = 0x0000013ce98a9400   rdi = 0x000c0c0c7d7d7d41
    rbp = 0x0000000000000002   rsp = 0x00000026db8bec20
     r8 = 0x00007ffd97844f00    r9 = 0x00000000000007d0
    r10 = 0x0000000000000000   r11 = 0x0000000000000246
    r12 = 0x0000000000000000   r13 = 0x0000000000000002
    r14 = 0x00000026db8bec90   r15 = 0x0000013ce98b4328
    rip = 0x00007ffd96dbdf5e
    Found by: given as instruction pointer in context
 1  nvwgf2umx.dll + 0xb173a
    rsp = 0x00000026db8bec70   rip = 0x00007ffd96d8173a
    Found by: stack scanning
 2  d3d11.dll + 0x1cb878
    rsp = 0x00000026db8beca8   rip = 0x00007ffdb7b8b878
    Found by: stack scanning
 3  d3d11.dll + 0x1ea210
    rsp = 0x00000026db8becb8   rip = 0x00007ffdb7baa210
    Found by: stack scanning
 4  d3d11.dll + 0x1ea210
    rsp = 0x00000026db8bece8   rip = 0x00007ffdb7baa210
    Found by: stack scanning
 5  d3d11.dll + 0x43183
    rsp = 0x00000026db8becf0   rip = 0x00007ffdb7a03183
    Found by: stack scanning
 6  d3d11.dll + 0x434f6
    rsp = 0x00000026db8bed00   rip = 0x00007ffdb7a034f6
    Found by: stack scanning
 7  d3d11.dll + 0x3bf12
...
...

 

[mds1256]

Also getting this on Win 10, when opening files. My graphics are Intel UHD.

[PeteMacca]

3 hours ago, mds1256 said:

Also getting this on Win 10, when opening files. My graphics are Intel UHD.

I was having the same problem with AP 1.9.1 & Intel UHD 620. I thought I had the latest driver (both Windows Update & Lenovo told me so - release date: 2020). Then I ran an update utility from Intel (Intel Driver & Support Assistant) which installed a 2021 version of the driver..., and now Hardware Acceleration works just fine.

[mds1256]

4 minutes ago, PeteMacca said:

I was having the same problem with AP 1.9.1 & Intel UHD 620. I thought I had the latest driver (both Windows Update & Lenovo told me so - release date: 2020). Then I ran an update utility from Intel (Intel Driver & Support Assistant) which installed a 2021 version of the driver..., and now Hardware Acceleration works just fine.

Thanks for this I’ll give it a go and let you know how I get on.

[hexaae]

Argh! Same here: Affinity Photo and Designer 1.9.1.979 are unusable with NVidia Open CL Hardware acceleration enabled and studio drivers 461.92.
Once the HW acceleration is disabled, both won't crash anymore. Was working fine up to 460.xx I guess.

Crash log example:

Descrizione
Percorso dell'applicazione che ha generato l'errore:    C:\Program Files\Affinity\Photo\Photo.exe

Firma del problema
Nome evento problema:    APPCRASH
Nome applicazione:    Photo.exe
Versione applicazione:    1.9.1.979
Timestamp applicazione:    60350423
Nome modulo con errori:    KERNELBASE.dll
Versione modulo con errori:    10.0.19041.804
Timestamp modulo con errori:    0e9c5eae
Codice eccezione:    80000003
Offset eccezione:    00000000000c9ad2
Versione SO:    10.0.19042.2.0.0.256.48
ID impostazioni locali:    1040
Informazioni aggiuntive 1:    e097
Ulteriori informazioni 2:    e09767feb916c54f68e77c8419cd22cc
Ulteriori informazioni 3:    7fc3
Ulteriori informazioni 4:    7fc37b48a854644f569973e66a64c791

Ulteriori informazioni sul problema
ID bucket:    4000e7e5ef3fc74684a3688372df0ab7 (1487147215739620023)
 

Windows 10 Pro 19042.870, NVidia SD 461.92, i7-8750H, 32GB RAM

[mds1256]

On 3/12/2021 at 7:55 PM, PeteMacca said:

I was having the same problem with AP 1.9.1 & Intel UHD 620. I thought I had the latest driver (both Windows Update & Lenovo told me so - release date: 2020). Then I ran an update utility from Intel (Intel Driver & Support Assistant) which installed a 2021 version of the driver..., and now Hardware Acceleration works just fine.

Just to confirm this worked for me, sorry forgot to come back to this forum.