Affinity crashes on Windows 10 with 1.9.1

[Ian Brockbank]

Hi,

I've just reset Windows (10) on my computer and am reinstalling my apps. After that I'm getting all three apps crashing on start.

I have upgraded to the latest version of each, and that at least got far enough to enter my licence keys but they still crash.

I have checked the FAQ and made sure I am fully up to date with all updates. I am not using any of the apps mentioned in the FAQ thread.

I attach the crash dump from Photo. Let me know if you want the other crash dumps as well.

303c872c-809e-4a8c-9adc-4640780b7121.dmp

Cheers,

Ian

[v_kyr]

Well your Photo dump tells that it crashed due to a read access violation in OpenCL.dll, so you have to disable in the preferences the as default enabled OpenCL hardware acceleration. You can do so without starting any Affinity app by using this help tool or instead manually (see this FAQ entry).

Further you might want to check if there are other newer GPU drivers available for your used graphics card. You can then test if those possibly newer/updated GPU drivers also will lead to crashes or not. - Another point of caution is also, if using CaptureOne, here some of it's explorer services (if used and enabled) can lead too to Affinity OpenCL related crashes.

Your dump file output:

Quote

Operating system: Windows NT
                  6.2.19041 804
CPU: amd64
     family 6 model 78 stepping 3
     4 CPUs

GPU: UNKNOWN

Crash reason:  EXCEPTION_ACCESS_VIOLATION_READ
Crash address: 0x7fff108e6198
Process uptime: 14 seconds

Thread 0 (crashed)
 0  OpenCL.dll + 0x2f56
    rax = 0x00000085a19fda90   rdx = 0x0000000000000902
    rcx = 0x00000232392395c0   rbx = 0x00000232392395c0
    rsi = 0x0000000000000000   rdi = 0x0000000000000000
    rbp = 0x0000000000000902   rsp = 0x00000085a19fda20
     r8 = 0x0000000000000000    r9 = 0x0000000000000000
    r10 = 0x00007fff108e6190   r11 = 0x00000085a19fd9c0
    r12 = 0x000002322d01dce0   r13 = 0x000002322d01dce8
    r14 = 0x0000000000000000   r15 = 0x00000232392395c0
    rip = 0x00007fff96442f56
    Found by: given as instruction pointer in context
 1  libraster.dll + 0x9a650
    rsp = 0x00000085a19fda60   rip = 0x00007fff151ba650
    Found by: stack scanning
 2  libraster.dll + 0x99f67
    rsp = 0x00000085a19fdab0   rip = 0x00007fff151b9f67
    Found by: stack scanning
 3  libkernel.dll + 0x4c7470
    rsp = 0x00000085a19fdab8   rip = 0x00007fff49a97470
    Found by: stack scanning
 4  libraster.dll + 0x2b7c000
    rsp = 0x00000085a19fdac8   rip = 0x00007fff17c9c000
    Found by: stack scanning
 5  libraster.dll + 0x5ce0a
    rsp = 0x00000085a19fdad0   rip = 0x00007fff1517ce0a
    Found by: stack scanning
 6  ucrtbase.dll + 0x12690
    rsp = 0x00000085a19fdaf0   rip = 0x00007fffb1052690
    Found by: stack scanning
 7  libraster.dll + 0x2d7dc58
    rsp = 0x00000085a19fdb38   rip = 0x00007fff17e9dc58
    Found by: stack scanning
...
...

 

[Ian Brockbank]

I don't have a PerformancePreferences.xml yet, so the tool didn't make any updates.

I tried creating a simple one with just the UseHardwareAcceleration setting, but that doesn't seem to have worked.

PerformancePreferences.xml

What next?

Thanks,

Ian

[Ian Brockbank]

Here are my graphics settings:

[v_kyr]

24 minutes ago, Ian Brockbank said:

I don't have a PerformancePreferences.xml yet, so the tool didn't make any updates.

I tried creating a simple one with just the UseHardwareAcceleration setting, but that doesn't seem to have worked.

PerformancePreferences.xml 82 B · 0 downloads

What next?

Maybe some other Windows Affinity user can provide you here with a v1.9.1 copy of a PerformancePreferences.xml file, so that you can try out if that then solves the problem. - Or try this here instead ...

<?xml version="1.0" encoding="UTF-8"?>
<Settings xsi:type="Serif.Interop.Persona.Settings.PerformanceSettings" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<RAMUsageLimit>
<UnitType>Megabyte</UnitType>
<Value>8192</Value>
</RAMUsageLimit>
<DiskWarningLimit>
<UnitType>Megabyte</UnitType>
<Value>32768</Value>
</DiskWarningLimit>
<UndoLimit>1024</UndoLimit>
<ViewQuality>0</ViewQuality>
<AutoSaveInterval>
<UnitType>Number</UnitType>
<Value>300</Value>
</AutoSaveInterval>
<UsePerfectClipping>False</UsePerfectClipping>
<UseDithering>True</UseDithering>
<RetinaPassIndex>0</RetinaPassIndex>
<UseHardwareAcceleration>False</UseHardwareAcceleration>
</Settings> 

Otherwise try the Affinity Photo Windows Customer Beta - 1.9.2.997 Beta version and take from there the PerformancePreferences.xml file over to the release v1.9.1. - Note however that the Affinity OpenCL Disabler tool doesn't take Beta versions into account, thus you would have to edit the PerformancePreferences.xml file manually then, see ...

• [FAQ] How can I disable OpenCL compute acceleration on Windows?

[Ian Brockbank]

That file didn't work, but upgrading to the beta did.

Thanks for your help.

[v_kyr]

Ok, hopefully the upcoming v1.9.2 release will then fix possible issues.