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Posted

I just had Affinity Photo crashed on me after hours of work. It turns out that when I opened the recovery version, it didn't save my entire progress as if it just opens the last saved file. I have File Recovery Internal set default to 300 seconds. I'm guessing that AP ran out of memory as the file that I was working on had thousands of layers and it wasn't responding several times prior to crashing.

I'm not expecting to get back my file. I've checked under \AppData\Roaming\Affinity\Photo\1.0\autosave, found nothing other than the unaltered recovery file and also nothing AP-related under \Windows\Temp. I haven't been able to find a way to read the .dmp file. I'm just curious what's in it if somebody is kind enough to read it for me.

Thanks!

Affinity Photo version 1.9.1.979

057dbfc3-12a3-4356-99ab-bfb4419c9d79.dmp

  • 2 months later...
  • Staff
Posted

@meshd Welcome to the forums, sorry for the delay.

Nothing stands out in the DMP file as being the cause, you can try turning off Hardware Acceleration (OpenCL) in Preferences > Performance. Then see how the app behaves, was you doing anything particular, using a certain tool when the app crashed?

It's also worth working in regular backups of you files into your workflow, just in case this occurs again so you have something to revert to so you don't lose too much work.

Have you also updated to 1.9.2 as this is the latest version available for Windows.

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