getmorefromlife Posted March 7, 2021 Share Posted March 7, 2021 Hello, I had photo 1.8 previously, then a week ago I think I bought designer 1.9. Also I got the 1.9 free update for my photo as well. But since then they both are crashing. Also some of the other apps have started to crash as well on my Mac. One thing I like to mention is that since I was receiving the message of removing the java from my computer just because of no more updates, I uninstalled the Java. Then I though may be that's the problem so i installed it again. Luckily all crashing apps worked for once and then again same thing is happening. They all are crashing. I am attaching the images of crash reports for both apps. Please help me out here. Thanks a lot in advance Quote Link to comment Share on other sites More sharing options...
v_kyr Posted March 7, 2021 Share Posted March 7, 2021 Hi and welcome! The shown exception tells that there is a problem during TTF font parsing, aka reading some fonts in. - Check the fonts on your system. Patrick Connor and firstdefence 1 1 Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2 Link to comment Share on other sites More sharing options...
getmorefromlife Posted March 7, 2021 Author Share Posted March 7, 2021 Well, thanks a million for the quick response. Is there a easy and efficient way to find that out ? Because I have tons of fonts. Secondly please help me out if you know how to find out a difference between a good and troublesome font? I would appreciate it greatly. Thanks Quote Link to comment Share on other sites More sharing options...
markw Posted March 8, 2021 Share Posted March 8, 2021 You can use Font Book on your Mac to validate all the fonts on your system. And it will flag up any bad one you may have. Apple have more about this here: https://support.apple.com/en-gb/guide/font-book/fntbk1000/10.0/mac/11.0 Once you have cleaned up any dodgy fonts it could be a good idea to then restart your Mac in ‘Safe Mode’. As when starting in ‘Safe Mode’ some system cashes will be emptied including the Font Cash where problem fonts can sometimes hide. To start your Mac in Safe Mode, hold down the Shift key as the Mac starts. Startup will take longer than normal and when complete, in the top right of the Login screen it will say Safe Mode in red. Once it’s finished starting you can just restart it normally. Quote macOS 10.15.7 | 15" Macbook Pro, 2017 | 4 Core i7 3.1GHz CPU | Radeon Pro 555 2GB GPU + Integrated Intel HD Graphics 630 1.536GB | 16GB RAM | Wacom Intuos4 M Link to comment Share on other sites More sharing options...
ashf Posted March 8, 2021 Share Posted March 8, 2021 Try thishttps://support.apple.com/guide/font-book/install-and-validate-fonts-fntbk1000/machttps://www.howtogeek.com/405240/how-to-validate-and-remove-fonts-on-a-mac/ Quote Link to comment Share on other sites More sharing options...
getmorefromlife Posted March 9, 2021 Author Share Posted March 9, 2021 Thanks a lot all of you. I truly appreciate that. Yes there were some corrupt fonts, I removed them and now everything is working fine. Thanks again. Quote Link to comment Share on other sites More sharing options...
firstdefence Posted March 9, 2021 Share Posted March 9, 2021 @v_kyr Just wanted to say thanks for your help in these technical issues I'm sure I speak for many when I say, I appreciate your insight and I'm always personally learning from your posts. v_kyr 1 Quote iMac 27" 2019 Somona 14.3.1, iMac 27" Affinity Designer, Photo & Publisher V1 & V2, Adobe, Inkscape, Vectorstyler, Blender, C4D, Sketchup + more... XP-Pen Artist-22E, - iPad Pro 12.9 (Please refrain from licking the screen while using this forum) Affinity Help - Affinity Desktop Tutorials - Feedback - FAQ - most asked questions Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted March 9, 2021 Staff Share Posted March 9, 2021 4 hours ago, firstdefence said: Just wanted to say thanks for your help in these technical issues I'm sure I speak for many when I say, I appreciate your insight and I'm always personally learning from your posts. Agreed 110%, the Tech & QA team are regularly commenting to me how much they appreciate your help in these threads v_kyr 1 Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
ashf Posted March 10, 2021 Share Posted March 10, 2021 I just leave a note for someone experiencing this problem on Windows. There's a font validator for Windows on Github.https://github.com/HinTak/Font-Validator Quote Link to comment Share on other sites More sharing options...
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