Jump to content
You must now use your email address to sign in [click for more info] ×

Photo 1.9.1 (Mac) Crashes upon scanning


Recommended Posts

Photo 1.9.1. crashes instantaneously when : >Acquire Image > Pick "Color mode" > Determine scan area > Press "Scan" Button.
B&W mode works OK.

Device = Brother DCP-J315, drivers up-to-date.
Crash report attached.

OSX Mojave v 10.14.6 (18G8022)
Model Name: iMac
Model Identifier: iMac15,1
Processor Name: Intel Core i5 
Processor Speed: 3,5 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 6 MB
Memory: 16 GB
Boot ROM Version: 430.0.0.0.0
SMC Version (system): 2.22f16

Photo191-scancrash.txt

Link to comment
Share on other sites

  • 2 months later...
  • Staff

Hey catlover,

My apologies for not replying to this sooner. Unforutnately I don't have a scanner to test this with. I asked around when I first saw this post to see if anyone had one but I did not get a reply.

May I ask if you can still reproduce this in either the retail or beta builds?

If I cannot find someone to test this with, I can put in a request to see if we can get one.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
×
×
  • Create New...

Important Information

Terms of Use | Privacy Policy | Guidelines | We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.